I placed an order with sports 55 in December 2010 for a 10 U USSSA travel baseball team. Our season runs from Feb-July. When I placed the Order I was told everything would start getting processed as soon as I paid in full. They did tell me the bat bags would not be in until March and was also advertised online with this info, I told them this would be fine as long as I received them by March.
There was several delays with the uniforms and when I called to inquire they could never give me a straight answer and made me feel like I was inconveniencing them with my call. Never once did they apologize for the delay. When our pant order came in, 2 pairs of the pants came in 1 pair being too big and the other for another player being to small. We requested them be replaced with the right size to fit them in March 2011 and to date still have not received them. These 2 boys have had to go the entire season without their pants and not matching the team.
Today is June 14, and we still have not received the 2 pairs of pants and the 11 bat bags we have paid for. We only have 2 tournaments left and our season will be over. Everytime we inquire about them, we are told that they cannot control when they come in (but of course before I placed the order they didn't tell me this!!) I've tried to talk to an owner but they always tell me its hard to reach him because he is in and out and they never offered to have him call me. They've told me through email that The bags were sent and this was back in May and of course I never got them. In May, When I emailed about wanting to get refund he told me that the refund was already processed. No refund has been received to this date!!
I finally got a response from one of the owners named John from an email I sent. He stated in the email that he was told we already received our bags. He said who's lying here. Then after a couple of emails he said he told them to offer me black bags instead of the ones we ordered and said he was told that I said no, we already have new bags (this is Lie, we don't have new bags. Several kids have broken bags).
The head coach told him in an email he wanted a call back from him or he would get an lawyer involved. Of course he never called him but responded rudely to his email. He said this isnt about the kids they have 95% of there things. He said if you are worried about their bags then go buy them some more.
Today, I tried to login to my Team Account on their website and I cannot get in. I have NEVER in my entire life experienced anything like this. How could you steal from children!!