• Report: #1077360

Complaint Review: SpotOn rewards program

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  • Submitted: Tue, August 20, 2013
  • Updated: Tue, August 20, 2013

  • Reported By: Cactus FlowerCafe /Maximilian — Pensacola Florida
SpotOn rewards program
San Rafael, California USA

SpotOn rewards program Completely misrepresented. Customer services non existent. Throwing money away. San Rafael California

*REBUTTAL Owner of company: No, it's true

*General Comment: Spot on is terrible

*UPDATE EX-employee responds: This Report Is A Hoax

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Sales person completely misrepresents this product. Little tablet is cute. Sales person is very friendly. But the product is not at all what they tell you it is. 

Its a complete waste of money. A punch card for loyal customers is much more effective and doesn't cost you $60 a month.

Companies return policy is flawed.

Customer Service is flawed.

run away from Spot On.. It's lose lose lose!

This report was posted on Ripoff Report on 08/20/2013 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/SpotOn-rewards-program/San-Rafael-California/SpotOn-rewards-program-Completely-misrepresented-Customer-services-non-existent-Throwin-1077360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

No, it's true

AUTHOR: Dissatisfied Customer - ()

It is true... I am a real business owner in Dallas, TX and I signed up last year with Spoton.  The sales person completely lied to me to get me to sign up.  Surprise, Surprise, he was not employed with Spoton when I called a month later to see why what he promised wasn't true.  In fact, I don't believe they even have had a salesperson/rep for my area since I signed up last year..that should speak volumes about this company. I have never been able to get anyone at corporate to resolve my issue after months of calling and emailing. 

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#2 General Comment

Spot on is terrible

AUTHOR: Tadlockm - ()

The complainer is correct.  Spot on is awful, they mislead you on pricing and tell you you are getting one thing when you aren't.  They will sell you something for $70 bucks and then go to your neighbor and give them a year for free.  We even know a business they had to pay to get them to join.  This company is so desperate to stay alve they do and say anything to get a business to sign up.  I can provide several businesses that will back this up.

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#3 UPDATE EX-employee responds

This Report Is A Hoax

AUTHOR: Suzanne Bradley - ()

This report is obviously a hoax.  SpotOn has over 6,000 satisfied clients across the U.S., and over 2,000,000 indvidual users of the SpotOn program.  The tablet provided "free of charge" by SpotOn, is more than cute; it's the device used by business customers to record their visits and earn reward points.  

The $60 a month fee is a software license, which gives the merchant the ability to track every customer visit, capture email addresses, track customer activity, and send followup emails, Facebook posts, Tweets, and mobile phone messages to re-target their customers.  It's a brilliant piece of software.

As far as using punch cards to build customer loyalty, only an ignorant or uninformed person would think that they were less expensive or provided more value than the SpotOn program.  Punch cards cost money, they have to be replaced, people lose them, there are numerous documented cases of fraud and cheating, and they have no customer followup capability whatsoever.

This report is obviously a hoax, no doubt filed by a SpotOn competitor instead of smart, savvy business person.

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