• Report: #1042955

Complaint Review: Spotmau

  • Submitted: Sat, April 13, 2013
  • Updated: Tue, April 16, 2013

  • Reported By: Jess — Florida
Spotmau
Internet United States of America

Spotmau Spotmau will NOT refund your money. They will say nice things but you will never get a refund. Internet

*Author of original report: I was wrong: Spotmau gave me a full refund.

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Their software appears adequate, but no software works in all situations. Spotmau encourages you to try their products - after all they're 'guaranteed'.  But Spotmau will not honor their guarantee, no matter what.  They may offer you a swap for some free-elsewhere utilities (while telling you they don't usually do that) but that's all.  Avoid them.

This report was posted on Ripoff Report on 04/13/2013 07:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spotmau/internet/Spotmau-Spotmau-will-NOT-refund-your-money-They-will-say-nice-things-but-you-will-never-1042955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

I was wrong: Spotmau gave me a full refund.

AUTHOR: Jess Looken - ()

I was wrong: Spotmau gave me a full refund after all.

It took a little effort cutting through a couple of layers of resistance, but persistence paid off and I received a full refund.  

As I wrote in my original complaint, the software is fine, but just didn't work for me.  Spotmau originally sidestepped my request for a refund, but after a few exchanges, credited the full amount back to my account.
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