We moved my father in in the beginning of 2012. He needed level 2 med management which cost $750.00 per month. My dad is a diabetic and has been taking his own insulin for over 28 years. The nurse Julie at Spring creek told him that he was to take 1 unit of insulin in the mornings and afternoon and some slow release at night. My dad told her that he was suppose to take 10 units in the morning, 10 in the afternoon and 10 at dinner and 30 slow release in the evening. The nurse just ignored him. He told her this over and over again, she acted disinterested. Since my father knew better he ignored Julie and took what he had been taking for 28 years. When I was told by my father what the problem was, I asked the nurse (Julie) why my dad was told to only take 1 unit. 1 unit is barely enough to come out of the syringe. She said " Oh I know, your dad says this all the time, he's living in the past and wants to do it the old way but we have a new way of doing it." She was very impatient with me and rude. She said look at his sugar levels they are fine. I told her it was because he was going over her head and taking allot more! She said we'll have to look into that. Well long story short. He was suppose to be taking 10 10 10 and 30. The nurse said it was the doctors fault he gave the wrong order. Well, somehow she didn't even notice that my dad had been taking about 95% more than the doctors order and she was the one overseeing the ordering of his insulin. I did the math and he took 6,400 more units than the doctor had prescribed and she didn't even notice the discrepancy and most importantly she refused to listen to my dad in the first place when he tried to tell her the order was wrong. She should have known that 1 unit is a ridiculously small amount and this should have raised another red flag.
Further more, two weeks ago my dad tried to use the hand railing in the hallway to steady himself and it pulled away from the wall causing him to fall. Todd the manager blew it off and said the railing wasn't intended for that. That was news to my dad!
some of the smaller things are not life threatening but annoying are that I've had to dust his room over the past year as house keeping didn't do this even though it was suppose to be included in his rent. I had to move his chair to clean around it and found old food and wrappers and an inch of dust as well. He also says the meals are luke warm and he wishes they would serve diabetic deserts. He said that they only have vanilla ice cream for diabetics and not always even that! I brought this also to the manager Todds attention and he said that they served several different things and that my dad only asked for vanilla ice cream furthermore he had talked to my dad allot and my dad had never mentioned this. I told my dad what Todd said and my dad said he'd told Todd many times and that he'd just told him again a few days ago and Todd acted like he didn't want to be bothered. So my dad said that he just isn't going to bother anymore. My dad is a retired grade school teacher and an honest man and doesn't have memory trouble. Todd just tried to pull the wool over my eyes about my dads request and played down his fall. We are having a meeting with the nurse Julie this week about the med mismanagement. This is very serious, I hope that we don't get the brush off like we have been getting. This could have had very serious consequences.