• Report: #977361

Complaint Review: Spring Family Dental

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  • Submitted: Mon, December 03, 2012
  • Updated: Mon, December 03, 2012

  • Reported By: FedUpWithThesePeople — Mesa Arizona United States of America
Spring Family Dental
1423 S. Higley Road, #117 Mesa, Arizona United States of America

Spring Family Dental Dr. David E. Spring DDS Bait and switch pricing, 2 hrs. later to see dentist after cleaning Mesa, Arizona

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When I made this appointment, I was only going in for a dental cleaning/checkup.  I was not experiencing any problems that would have required special treatments or fees.  I had been quoted $54.00 via phone prior to this visit. After the cleaning, they told me that they were charging me $82 and that I had to come back to their office in TWO HOURS to be seen by the dentist.  In previous visits to dentists,  I have always seen the dentist immediately following the cleaning, so that my mouth would be clean for the exam.  They did not inform me that I would be paying an extra $42.00 to see the dentist.  My bill ended up being $124.00! 

If I had known that I would be charged $124.00 for this visit, I never would have scheduled the appointment.  Perhaps that is why they didn't tell me the real fees?  They finally agreed to refund $10.00 for the copay fee since I am not on an insurance plan, but a discount dental plan called DentalPlans.com.  The office manager "Toby" at Spring Dental told me that when they called DentalPlans.com that Careington allows the dentist to charge for his exam.  I had called DentalPlans and was told that the dentists fee is included in the other charges.  I am confused as to why Spring Dental
would have me sign an agreement for a treatment plan dated 4/19, the day the services had already been performed, then charge me for different services than noted on the treatment plan they had already completed.

I also found that the verbiage at the bottom of the treatment plan was very offensive and indicated desperation of their having problems getting paid for their services.  They threatened to sue me or have an collection agency come after me if I didn't pay.  Perhaps people can't pay because of the dishonest way they do business,  by not quoting the true prices of their services and the patient can't afford to pay their exhorbitant prices?  In my case they changed the price twice from $54 to $82, then after they

sent me home for two hours and returned to see the dentist, the total was suddenly $124, which is quite an increase when they knew that I am currently unemployed.

When I filled out the initial paperwork, they wanted me to fill out a form called a "wish list."  All sorts of cosmetic dentistry, which I wasn't at all interested in.  I went in thinking my bill was going to be only $54.00, and went home with a bill for $124.00, and the bill wasn't broken out by $54.00, $82.00, and an additional $42.00 to see the dentist.  This dentist obviously just wants to sell you big ticket services you don't really need so we can pay for his 52 inch digital computer technology.

It's just no wonder that his patients can't afford to pay his bill at the end of services.  What he performs doesn't match what is on the bill and not anywhere near what they quote over the phone.  It's a bait and switch plan.

Neither DentalPlans.com nor Spring Dental have been able to explain why they cleaned my teeth and sent me home for two hours prior to being examined by the dentist.  I would think that this is unethical.  It is definitely not common practice.
 

This report was posted on Ripoff Report on 12/03/2012 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spring-Family-Dental/Mesa-Arizona-85206/Spring-Family-Dental-Dr-David-E-Spring-DDS-Bait-and-switch-pricing-2-hrs-later-to-see-977361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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