The following email to Spring Hill Nursery tells it all. To date, they have not even acknowledged my email. Certainly says a lot about them and how they operate
Spring Hill Nurseries
The catalog code is 0449024.
ITEM ORDERED: BLUSHING BRIDESMAID CLEMATIS
dear CUSTOMER SERVICE,
I have just had a very unpleasant experience dealing with your company that I felt compelled to relate to you.
I have been a customer of yours for many years and wonder what has become of the quality of service and product that I had come to expect of you.
PROBLEM 1 You do not service your customers .on receiving one of your online email messages, I decided to order the Blushing Bride Clematis at a price of, I believe, $24.99. Moments after placing the online order, your catalog came via regular mail and, lo and behold, the price was $14.99 - ten dollars less!
I sent three emails to you with the catalog code for the catalog price and requested a credit for the difference of $10. Two of the emails were returned because your web server for Customer Service was not operating (weekends?). The third one evidently went through because mailer daemon did not return it.
PROBLEM 2Delivery dates are totally false
The confirmation said that the delivery date estimate was for 5/14/2014 to 5/19/2014
. The delivery was received today, April 12th. Had I decided to take a vacation this week, I would have returned home to find a dried up clematis vine.
PROBLEM 3 The size of the plant and packaging are nothing less than PATHETIC.
I expected to receive a plant that was at least a year old. Instead, it was a clone from this year - pathetically small and fragile in a TINY pot that had lots of roots protruding through the 4 holes in the bottom. I spent a half hour with surgical scissors trying to extricate the vine without severing the roots. PISS POOR QUALITY. The vine should have been transplanted to a larger pot long ago.
Any other customer would have just ripped the plant out, severing all roots.
In addition, the pot was in a cardboard protector with no kind of wrapping to keep the soil contained in shipping. Most of the soil was loose in the gigantic box that it was shipped in.
You should take a look at how your competition ships their plants - especially High Country Gardens!
In conclusion, I WILL NEVER ORDER FROM YOUR COMPANY AGAIN because of its CUSTOMER DISSERVICE, POOR QUALITY AND SIZE OF PRODUCT, REFUSAL TO HONOR A COUPON CODE FROM A CATALOG , and inept, incompetent packaging and shipping.
I am sooooo disappointed in you and still expect a credit of $10 from your pathetic company. It appears that you have joined the ranks of CORPORATE GREEDERS.
A former dedicated customer,
Donald E. K*****