• Report: #856811

Complaint Review: Sprint CellPhone

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  • Submitted: Tue, March 20, 2012
  • Updated: Sat, March 31, 2012

  • Reported By: Sharon Jones — Renton Washington United States of America
Sprint CellPhone
Internet United States of America

Sprint CellPhone 15 months with Sprint and my Cellphone won't work and they have no resolution. Internet, Internet

*General Comment: same problem

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I have been with Sprint for 15months and my service has never worked in myh ome.  I am disabled and mostly homebound so a phone that doesn't work in my home is crazy.  And that is what I have gotten in dealing with their customer service rep up to management.  My calls have been over the past 15 months regarding my service.  I have been told to take the battery out, check the setting, reset, to take it into the store.  After all of this I feel like I work for Sprint without the paycheck or the service.  After the 13 month I called about my bill and their advanced people talked to me so crazy and the woman said " you shoulda got a airwave.  I said to her what is that, she explained a device that will boot my signal.....right!!!!!

My other question was after all this time why wasn't this mentioned or offered to me meanwhile I am jumping thru hoops, turning backflips and riding waves.  Got the airwave plug it into my comcast modem, now my internet doesn't work.  After 5 days of no services or constantly getting kicked off, I finally called comcast and they asked if I had any other device hooked up to my modem whuich is also wireless, they explained that I should remove it...and waaaa laaa.  My internet came back on. 

Today I talked to 11 reps hung up by 3, called dropped on 6 because now airwave is affecting my homephone service.  No one never calls back and I have been on the phone since 8 am.  On this day I was talked to so rudely by management and a tech airwave and to this moment I still have no solution and paying for a service that does not work.  Now I not only have one of Sprint's nonworking device, I have two.  Guess what they will not work with me on a payment arrangement, but they want to cut off a half...no that's too good a piece of working service.  Why not cut it off, it doesn't work anyway, unless you stand on one leg and hold out one arm and then the calls drops.  How does a business expect someone to pay for something that does not work.  It's call ripoff and the airwave is just an all out scam!


This report was posted on Ripoff Report on 03/20/2012 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-CellPhone/internet/Sprint-CellPhone-15-months-with-Sprint-and-my-Cellphone-wont-work-and-they-have-no-resol-856811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

same problem

AUTHOR: mfredrickson2 - (United States of America)

I have had the same thing happen to me I have dealt with them for about 3 years and their service got worse at the end of the 3rd year so I have switched to att and I have had no problems since then  sprint has issues with the service and tells you to go the a repair center to find out the problem with the phone  when the customer service thinks its the phone so when you get to the sprint  repair center it takes about 15 minutes for them to even acknowledge you  and tell you they will be with you in a minute  then when they to help you they tell you its the service and you waited that long just for them to tell you its the service as of december of 2011 I am no longer a sprint customer because if the crappy service  but i do have a Nextel phone on it which was on a netbook that I converted to a Nextel since I  have not  used it for a while and I couldn't cancel until october 2014 to avoid 400 early termination fee   so I used it on that one sonce that service seems to work ok  so i use it as my work phone 
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