- Report: #803736
Complaint Review: Sprint , INC.
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| Sprint , INC. 6200 Sprint Parkway
Overland Park, Kansas United States of America |
|
Sprint , INC. Sprint-Nextel Sprint will lie to you and does not value it's customers! Does not honor Promises!! Overland Park, Kansas
*Consumer Comment: All this for an iCrap
*REBUTTAL Individual responds: Sorry for the bad experience
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I have been a Sprint Customer for years now. I have been Loyal to them. I went into the Sprint Store at 8300 Gaylord Parkway in Frisco, Texas the day the IPHONE was released. I went into the store to see about upgrading two of my phones. I wanted to get an early upgrade. I walked in and it was busy! I spoke with a Manager Lead named Victoria, and a merchandise lead named Robert. Atleast that is what their name tags said. I told them what I was trying to do. Victoria and Robert explained that they were incredibly Busy. They explained to me that if I would call the Sprint Customer service number that they would glady give me an upgrade on two of my Lines. I was so excited. I went out and called Sprint service.
It took forever to get through. When I did get through, I was already at home. The Customer service Lady said that I had been lied to. She said Victoria and Robert should have never promised me that. They just wanted to get me out of the store. I then called back to the store. An employee named Steven answered the phone. He yelled at me and told me my Problem was with Sprint Corporate Office. He would not let me talk to them. he yelled and then Hung Up. I have written Dan Hesse, The CEO of Sprint twice. He is too unprofessional to respond. You know the CEO in the commercials that acts like he cares? He is too stuck up and unprofessional to respond or make the situation right. I also wrote Robert H. Johnson, the President of Consumer Business for Sprint. I wrote Mr. Johnson twice. Again , too stuck up and too unprofessional to make the situation right.
Mr. Dan Hesse and Mr. Robert Johnson could care less about doing the right thing and taking care of customers. Like Sprint, all they care is about Money and if You are under contract. Sprint should apologize, and honor their employees promises. They should upgrade the two lines I was promised would be upgraded. I will update this if they do the right thing!
It took forever to get through. When I did get through, I was already at home. The Customer service Lady said that I had been lied to. She said Victoria and Robert should have never promised me that. They just wanted to get me out of the store. I then called back to the store. An employee named Steven answered the phone. He yelled at me and told me my Problem was with Sprint Corporate Office. He would not let me talk to them. he yelled and then Hung Up. I have written Dan Hesse, The CEO of Sprint twice. He is too unprofessional to respond. You know the CEO in the commercials that acts like he cares? He is too stuck up and unprofessional to respond or make the situation right. I also wrote Robert H. Johnson, the President of Consumer Business for Sprint. I wrote Mr. Johnson twice. Again , too stuck up and too unprofessional to make the situation right.
Mr. Dan Hesse and Mr. Robert Johnson could care less about doing the right thing and taking care of customers. Like Sprint, all they care is about Money and if You are under contract. Sprint should apologize, and honor their employees promises. They should upgrade the two lines I was promised would be upgraded. I will update this if they do the right thing!
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This report was posted on Ripoff Report on 12/01/2011 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-INC/Overland-Park-Kansas-66251/Sprint-INC-Sprint-Nextel-Sprint-will-lie-to-you-and-does-not-value-its-customers-Do-803736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
All this for an iCrap
AUTHOR: Len - (U.S.A.)
SUBMITTED: Wednesday, July 18, 2012
Sorry, but if you were dumb enough to go through this much trouble because you bought into the hype from Jew York Times etc., about how 'great' Apple's iCrap products are once again, then you probably got what you deserved.
Take a look around you for a second...there is something called Android that costs a fraction of the price and doesn't have all the stupid restrictions on apps, while all phone carriers support it!
A couple of months ago I bought an Android from Walmart for $99 (or you can choose from many carriers including Net10, Straight talk or Nextel etc.), for $45 a month...unlimited voice, data/internet, text etc...My Android phone happens to be a Samsung Galaxy, but you can choose from the LG Optimus, Motorola Droid or numerous other Android phones with various screen sizes, fully loaded with GPS, accelerometer/compass, etc, all at a fraction of the price....as tens of thousands of people are switching to everyday.
I'm getting sick of people getting conned by Apple Inc. (both customers and employees) because they get tricked so easily by the hype that we are all showered with everyday...and then they end up getting screwed as usual while some are dumb enough to go through the same process again!
As for me, over $400,000 of my stock options were STOLEN by the crooks at apple so don't feel bad!
By the way Apple is a racist organization from top to bottom that discriminates against customers and employees so why support this cookery run by thieves at all levels...management, executive and employees alike...
-This message was sent from my Android--
Keywords: Peter Graffagnino, David Springer, Ralph Brunner, Ralf Brunner, John Calhoun, John Gnaegy, "Apple sending employees to work at Google to spy and steal technology", David Hayward, Steve Swen, Joni Vogel, Joni Reicher, Haroon Sheikh the fudge-paki from canada, Liars, Thieves, Fake Credentials
Take a look around you for a second...there is something called Android that costs a fraction of the price and doesn't have all the stupid restrictions on apps, while all phone carriers support it!
A couple of months ago I bought an Android from Walmart for $99 (or you can choose from many carriers including Net10, Straight talk or Nextel etc.), for $45 a month...unlimited voice, data/internet, text etc...My Android phone happens to be a Samsung Galaxy, but you can choose from the LG Optimus, Motorola Droid or numerous other Android phones with various screen sizes, fully loaded with GPS, accelerometer/compass, etc, all at a fraction of the price....as tens of thousands of people are switching to everyday.
I'm getting sick of people getting conned by Apple Inc. (both customers and employees) because they get tricked so easily by the hype that we are all showered with everyday...and then they end up getting screwed as usual while some are dumb enough to go through the same process again!
As for me, over $400,000 of my stock options were STOLEN by the crooks at apple so don't feel bad!
By the way Apple is a racist organization from top to bottom that discriminates against customers and employees so why support this cookery run by thieves at all levels...management, executive and employees alike...
-This message was sent from my Android--
Keywords: Peter Graffagnino, David Springer, Ralph Brunner, Ralf Brunner, John Calhoun, John Gnaegy, "Apple sending employees to work at Google to spy and steal technology", David Hayward, Steve Swen, Joni Vogel, Joni Reicher, Haroon Sheikh the fudge-paki from canada, Liars, Thieves, Fake Credentials
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What's this? #2 REBUTTAL Individual responds
Sorry for the bad experience
AUTHOR: Dallas - (United States of America)
SUBMITTED: Tuesday, July 17, 2012
I have worked for Sprint for almost 10 years between indirect and corporate. I am not going to lie and say i remember this gentleman. I have seen thousands ofcustomers and especially on the day the iphone came out. I will say this though. If this customer cane into the store without an upgrade and wanted us to make an exception for him i told him no we couldn't do that. Sprint made it very clear to us that e were not allowed to make any discounts on the iphones. I then may have sugested to him to possibly call customer care and see what they thingcould do for him. Customer care has been kanythingnown to make exceptions. I would never tell him that they would automatically do anything for him. To be honest this sounds like the gentleman that keeps leaving reviews about me and he never even met me. He called in one day amd wanted Roberts full name and then asked for mine but we never had any interaction. I then write to the blogs he fabricates about me and have them removed. But if this is not this gentleman i apologize if he misunderstood me. I have the best record or customer service in that store amd that now that i have left i still get customers calling to tell me how mich they miss me there and that they go to stores that are closer to them since i have left.
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