- Report: #803736
Report - Rebuttal - Arbitrate
Complaint Review: Sprint , INC.
Sprint , INC.6200 Sprint Parkway Overland Park, Kansas United States of America
Sprint , INC. Sprint-Nextel Sprint will lie to you and does not value it's customers! Does not honor Promises!! Overland Park, Kansas
*Consumer Comment: All this for an iCrap
*REBUTTAL Individual responds: Sorry for the bad experience
It took forever to get through. When I did get through, I was already at home. The Customer service Lady said that I had been lied to. She said Victoria and Robert should have never promised me that. They just wanted to get me out of the store. I then called back to the store. An employee named Steven answered the phone. He yelled at me and told me my Problem was with Sprint Corporate Office. He would not let me talk to them. he yelled and then Hung Up. I have written Dan Hesse, The CEO of Sprint twice. He is too unprofessional to respond. You know the CEO in the commercials that acts like he cares? He is too stuck up and unprofessional to respond or make the situation right. I also wrote Robert H. Johnson, the President of Consumer Business for Sprint. I wrote Mr. Johnson twice. Again , too stuck up and too unprofessional to make the situation right.
Mr. Dan Hesse and Mr. Robert Johnson could care less about doing the right thing and taking care of customers. Like Sprint, all they care is about Money and if You are under contract. Sprint should apologize, and honor their employees promises. They should upgrade the two lines I was promised would be upgraded. I will update this if they do the right thing!
This report was posted on Ripoff Report on 12/01/2011 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-INC/Overland-Park-Kansas-66251/Sprint-INC-Sprint-Nextel-Sprint-will-lie-to-you-and-does-not-value-its-customers-Do-803736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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