• Report: #68903

Complaint Review: Sprint Local And Long Distance Phone

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  • Submitted: Sun, October 12, 2003
  • Updated: Sat, October 18, 2003

  • Reported By:Fishers Indiana
Sprint Local And Long Distance Phone
Nationwide U.S.A.

Sprint Local And Long Distance Phone ripoff unauthrorized switching inspite of cancelling still sending bills also inspite of giving low rate for international calls billed $5/minute Fishers, Indiana Nationwide

*UPDATE EX-employee responds: I would not really recommend sprint to be a long distance company for anyone

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We had originally signed up with SBC for local and used SPRINT for international long distance. Sprint had originally fixed international calling rate to India as 42 cents a minute but billed us $5 per minute. We therefore received a 700 dollar bill for my dad who is a dialysis patient due to End stage renal failure. He is in no position to pay this bill. He is unemployed.

He had originally signed up with SBC for local service. Sprint switched our local service to sprint local service without prior authorization. SBC local service costed him 20$ a month, wheras SPRINT was charging $60/month. They even added features like call waiting, caller ID, 3 way calling which he never needed or used AND DID NOT SIGN UP FOR EVER. After this we switched to MCI and after cancelling sprint 5-6 times they continued to bill us for the following months. They were trying to rip off an elderly person who is sick with kidney disease.

Anonymous
Fishers, Indiana
U.S.A.

This report was posted on Ripoff Report on 10/12/2003 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Local-And-Long-Distance-Phone/nationwide/Sprint-Local-And-Long-Distance-Phone-ripoff-unauthrorized-switching-inspite-of-cancelling-68903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

I would not really recommend sprint to be a long distance company for anyone

AUTHOR: Jessica - (U.S.A.)

I would not really recommend sprint to be a long distance company for anyone since I was INSIDE all of the mess and saw firsthand how horrible it is but I can go ahead and give you advice on how to fix your problem. I just recently (couple of weeks) quit working for sprint so I am sure the policy has not changed so here goes. Call sprint customer service at 1-800-877-4646, then when you get a representative (make sure you don't call on monday or you will have to wait for hours). I suggest saying you are your father (saying his name is your name) or you will not be able to fix anything. This is the only security measure sprint uses (nice to know he's so safe against fraud huh?) And simply ask them to rerate the calls made to india on a plan called 2KX (global family savings). They should do this for you as long as you tell them you were supposed to be on an international plan. It looks like, to me, that whichever representative set up the account put him on a domestic long distance plan. As long as you do this within 60 days of the bill date, you should get your rerate. If one rep says they cannot do it, they are lieing and you should just call back. Good luck.
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