• Report: #449970

Complaint Review: Sprint Nextel Corp

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, May 08, 2009
  • Updated: Fri, May 08, 2009

  • Reported By:Tallahassee Florida
Sprint Nextel Corp
6200 Sprint Parkway Overland Park, Kansas U.S.A.

Sprint Nextel Corp Boost Unfair Deceptive Trade Practice dishonest Overland Park Kansas

*Author of original report: It gets even WORSE

*Author of original report: It gets even WORSE

*Author of original report: It gets even WORSE

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Interested in looking into a class action lawsuit.

On May 2, 2009 we purchased a Motorola i776 phone from the Sprint store located at 713 Good Homes Road, Orlando, Florida 32818. The phone was purchased on their Boost National Unlimited calling plan for $50 a month. The phone has problems sending & receiving calls and text messages.

We spoke to the manager, Richard Palmagary, and the bottom line was we were told that Sprint had no connection to Boost, that they would not accept the phone back for a refund or exchange and we should deal with Boost or Motorola.

We explained to him that our daughter was there for college, that there was no landline phone in the house for her to use to dial 911 if there was an emergency, that we could not count on the phone working and that we have had the phone for less than a week.

He said that Sprint would not help, that Sprint had no connection other than to sell the phones.

We found two similar complaints on ripoffreports #436156 problem with the Motorola i776 and #432905 similar problems with the Motorola I9.

Is there a connection between Sprint Nextel & Boost?????

First of all let's consider the fact that Sprint sold us the phone and charged us $50.00 cash to activate it.

Think Sprint is making any money from selling these phones!!!! I guess the money connection is not supposed to count according to Sprint.

Sprint has been made aware of this problem and is refusing to do anything about it while they profit!!!

According to their last 10-K filed for the year ending 12-31-08, we found the following relating to Boost.

http://www.sec.gov/Archives/edgar/data/101830/000119312509040575/d10k.htm

In the 10-K under:

*** Valuation and Recoverability of Goodwill and Indefinite Lived Intangible Assets:

It states:

Intangible assets with indefinite useful lives represented $19.3 billion of our $58.3 billion in total assets as of December 31, 2008. We have identified FCC licenses and our Sprint and Boost Mobile trademarks as indefinite lived intangible assets.....

Ok, So the Boost name, along with Sprint, is worth about 19.3 BILLION dollars. Yes billion not millions. Any connection yet between Sprint and Boost????

It also appears that the "Boost Mobile" name is trademarked by Sprint Nextel. Well does anyone see a connection yet to the Boost Mobile phones that Sprint sells yet Hmmmmm?

We also found in this 10-K that Boost Worldwide, Inc is a subsidiary listed in the 10-K, along with the Boost name registered in several states. Any connection yet maybe????

This is so sad.

***Now we don't need to wonder why we also found also in the 10-K:

Our recent efforts to attract new subscribers and reduce churn have not been as successful as those of our competitors. Our subscriber losses and high rate of churn have impaired our ability to maintain the level of revenues generated in prior periods and caused deterioration in the operating margins of our wireless operations and our operations as a whole

If they are looking at ripping people off to help with their revenues they should try and understand that we the people will never ever use them after doing this to us. So they may get to keep my $100.00 for the phone and my $50.00 activation fee but they will never get another penny from us and everyone we know will know about our problem. To say the least I see that Goodwill value dropping already!!!

Did I fail to mention that if you run the SPRINT name in ripoffreport it comes back with one thousand three hundred hits.

We have activated another phone for our daughter to use, and now will begin the long journey of trying to get our money for the phone activation refunded, etc.

If you are having the same problems with your phone please e-mail us. We can be reached at

Ewcamil@comcast.net

Good luck

Eric & Theresa

Eric
Tallahassee, Florida
U.S.A.

Click here to read other Rip Off Reports on Sprint

This report was posted on Ripoff Report on 05/08/2009 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Nextel-Corp/Overland-Park-Kansas-66251/Sprint-Nextel-Corp-Boost-Unfair-Deceptive-Trade-Practice-dishonest-Overland-Park-Kansas-449970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sprint Nextel Corp

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

It gets even WORSE

AUTHOR: Eric - (U.S.A.)

Today 5-8-2009. I just finished speaking to the store manager Richard Palmagary and advised him the receipt they provided me when I purchased the phone says" "We will gladly exchange defective accessories within 30 days of purchase, with the original receipt"

Palmagary says he has paper work there that says something diferent. To bad the other information is diferent and they don't provide it to customers!!!!
Respond to this report!
What's this?

#2 Author of original report

It gets even WORSE

AUTHOR: Eric - (U.S.A.)

Today 5-8-2009. I just finished speaking to the store manager Richard Palmagary and advised him the receipt they provided me when I purchased the phone says" "We will gladly exchange defective accessories within 30 days of purchase, with the original receipt"

Palmagary says he has paper work there that says something diferent. To bad the other information is diferent and they don't provide it to customers!!!!
Respond to this report!
What's this?

#3 Author of original report

It gets even WORSE

AUTHOR: Eric - (U.S.A.)

Today 5-8-2009. I just finished speaking to the store manager Richard Palmagary and advised him the receipt they provided me when I purchased the phone says" "We will gladly exchange defective accessories within 30 days of purchase, with the original receipt"

Palmagary says he has paper work there that says something diferent. To bad the other information is diferent and they don't provide it to customers!!!!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory