Sprint advertises their new 4G phones like the Evo 4G. 4G service promises to allow the customer to use the phone and utilize the mobile network on the phone at the same time. Sprint charges an additional $10 per month for this service. HOWEVER, Sprint customer service representatives state they do not guarantee 4G service even in areas where they have 4G coverage. The Evo 4G does not offer the user the ability to talk on the phone and search the web or other websites for a nearby restaurant or find other information while on the phone.
This is the entire selling point for these phones, yet Sprint does not guarantee this service. Sprint also offers a "HotSpot" service to provide WiFi to your computer. This "HotSpot" rarely works either. Sprint has further changed all of their corporate numbers so that customers can not reach anyone to escalate problems with their device or service. Their customer service representatives go through the same routine over and over.
"Ok, lets try a hard reset of the phone." which loses data, photos, phone numbers, email accounts and everything else on the phone and has to be re-entered as it was when the phone first came out of the box. There is currently a class action law suit in progress for this exact reason. Advertising a 4G phone that does not provide 4G service is FRAUD! Then when you finally get fed up with paying over $150 per month for inferior service, they want to charge you an early termination fee.
Other Sprint customers who have encountered the same problems and are tired of being ripped off by one of the largest cell phone providers in the country can visit
or call (((phone number redacted))) for the law firm directly to join in on this Class Action against Sprint Nextel Corporation.
Sprint will continue to lie and defraud customers for as long as they can get away with it and take people's money. It's time to put an end to this crime against customers. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.