- Report: #1027764
Report - Rebuttal - Arbitrate
Complaint Review: Sprint Nextel Corporation
Sprint Nextel Corporation5208 Belleview Ave Kansas City, Missouri United States of America
Sprint Nextel Corporation Deceptive Busines Practices, Failure to Rectify the Situation Kansas City, Missouri
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my account, promising to pay the difference for the phone. I was very hesitant
to do this. As a single mom who only works ten hours a week, I could not under
any circumstances afford to pay for a second line. When we spoke to the
salesman at the store, he assured me repeatedly that if I added a second line,
and my ex-husband did not honor his portion of the bill, I could cancel the
second line at no charge. He said I was only adding a line to an established
account, not starting a new service. He assured me several times that there
would be no charge to discontinue service on the second phone number. It never
occurred to me that a Sprint representative would so blatantly lie to me and
get away with it, and so I added the second line.
My ex-husband did not honor his commitment to pay his portion of the phone bill. I called Sprint to turn
off the phone so that I would not be charged and was horrified to find out
there is a charge of $200.00 to disconnect the second line (I have since been
quoted $180.00) I have spoken to several customer service representatives
unsuccessfully. I was forced to put the phone line on seasonal stand-by for an
additional fee until I can come up with the payment for the termination charges.
I feel that Sprint should terminate the service for second phone immediately and
waive the termination fee as was originally promised, as well as the seasonal stand-by fees, since I should not have
been put in this position to begin with.
This report was posted on Ripoff Report on 03/12/2013 05:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Nextel-Corporation/-Kansas-City-Missouri-64112/Sprint-Nextel-Corporation-Deceptive-Busines-Practices-Failure-to-Rectify-the-Situation-1027764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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