• Report: #253259

Complaint Review: Sprint Nextel Corporation

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  • Submitted: Fri, June 08, 2007
  • Updated: Mon, June 11, 2007

  • Reported By:Flint Michigan
Sprint Nextel Corporation
2001 Edmund Halley Dr. Reston, Virginia U.S.A.

Sprint Nextel Corporation After Our Contract Was Over, Sprint Claims We're Still in It! Ripoff Reston Virginia

*UPDATE Employee: It's all in the contract...

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We bought a Sprint phone. The date of the end of our contract came and gone long ago. Last year, the Sprint representative said we were not using all of our minutes and asked if we wanted to switch rate plans. We did. Then, this year we find out Sprint tortures animals by sponsoring cruel rodeos. So, we call Sprint switch to inquire about porting the # to another carrier. However, Sprint customer service claims we still have another year on our contract which is not true. They said when we were conned into changing the rate plan that it extended the service agreement. But that is a lie. We never renewed the contract. All we did is change the rate plan.

It looks like Sprint can pay our legal fees on top of refunding the early termination fee.

Susan
Flint, Michigan
U.S.A.

This report was posted on Ripoff Report on 06/08/2007 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Nextel-Corporation/Reston-Virginia-20191/Sprint-Nextel-Corporation-After-Our-Contract-Was-Over-Sprint-Claims-Were-Still-in-It-Ri-253259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

It's all in the contract...

AUTHOR: Lacey - (Canada)

It states right in your contract and the terms and conditions that if you change your plan it does require a contract change.
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