- Report: #232429
Report - Rebuttal - Arbitrate
Complaint Review: Sprint - Nextel
Sprint - NextelP.O. Box 4191 Carol Stream, Illinois U.S.A.
Sprint PCS - Nextel Tried to steal over $500 from me in 4 different ways in about a year! ripoff Carol Stream Illinois
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Steal a rebate from me - $150
Steal $50 from me
Steal $300 from me for early termination
And they tried to steal $10 + $30 for roaming
The first offense was for a rebate. I completed the form which asked for all phone numbers on the account. I listed mine and my son's phone numbers. At the bottom of the form were check boxes for several rebates. I checked Only the one that applied, that I was entitled to.
There was also a place to write in the dollar amount and I wrote in "$150". After the time passed for the rebate to arrive I called and said it was overdue. They told me it was denied. I asked why. They told me I tried to get too many rebates, more than I was entitled to. That was a lie. They eventually sent the rebate. They wasted hours of my time.
Then, when my Nokia phone broke they told me it was no longer under warranty and I would have to send it back to Japan. I balked. It had a warranty that was still in effect and they were supposed to fix or replace it. They said they sent notices saying they would no longer service Nokia. I told them "You can NOT change the rules in the middle of the game just because you notify me." They finally said they would give me a $50 credit to get it repaired. I took the phone in and they replaced it. Got home and saw online that they had credited my account $50. The next day though that credit mysteriously disappeared. I had to spend hours calling and complaining. Eventually I got the credit back.
I signed up for two months of no roaming fees by paying $5 each month. They charged me the $10. They also charged me over $30 in roaming during that time period. Again, hours on the phone getting the matter cleared up. They admitted it was wrong but told me I shouldn't be upset that they tried to steal all this money from me (this and the offenses above) because they were three different "mistakes". I told them that if I rob a man in person of his wallet one time, burglarize his car another time, and then burglarize his house, the judge is not likely going to be lenient because I stole from him three *different* ways.
I finally decided to quit Sprint and it was a month and a half before my contract was over but I called and checked if they would just let me out since I was Absolutely going to cancel my service as soon as the contract expired. The rep said he would let me out of the contract without early termination fees. I had him repeat that. I even asked a third time and he reiterated that there would be NO early termination fees. Naturally, the bill came and they charged me $300 for early termination. I called, spent hours on the phone once more and finally got that matter cleared up.
Thank GOD Sprint is losing customers by the millions and counting. They're on a downward spiral and I hope they go down hard and fast before they hurt to many more people. Their service was lousy and their numerous attempts to steal my hard earned money, over $500 of it, was nothing less than criminal and unconscionable!
Good Riddance Sprint!
This report was posted on Ripoff Report on 01/24/2007 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Nextel/Carol-Stream-Illinois-60197-4191/Sprint-PCS-Nextel-Tried-to-steal-over-500-from-me-in-4-different-ways-in-about-a-year-232429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.