• Report: #264007

Complaint Review: Sprint PCS - Nextel

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, July 29, 2007
  • Updated: Sun, July 29, 2007

  • Reported By:Branson Missouri
Sprint PCS - Nextel
2001 Edmund Halley Drive Reston, Virginia U.S.A.

Sprint PCS - Nextel SPRINT PCS NEXTEL..RIPOFF! CUSTOMER FOR 4 YEARS, CHARGES EARLY TERM FEE, WONT REMOVE!! Reston, Virginia

*Consumer Comment: FYI

*Consumer Comment: FYI

*Consumer Comment: FYI

*Consumer Comment: FYI

*Author of original report: CLASS ACTION LAWSUIT??? ANY INFO PLEASE!!!!!!!!11

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

1. Sprint changed their plan "Fair and Flexible" from extra 100 minutes for $5, to 30 minutes for $5 with no notice of the billing changes. This made my bill skyrocket, unknowlingly.

2. After 2 years of service, they offered me an "upgrade" to my phone free of charge, (no notice of my contract being extended) which they gave me via mail. I received this phone, it quit working completely after 3 weeks. I notified Sprint, and they gave me a free replacement - "Jason's" exact words were "How about I send you an A900 from Samsung, because you have been a great customer, and have never called to complain on anything" I said ok, that's fine, I just need something that will work! He insisted on this version, so I accepted. I received the phone a few days later. All was ok - until the next bill. (See #1)

I switched carriers to T-Mobile on July 2, 2007,
for much better rates tailored to what I needed. I called Sprint on July 29, 2007 because I received a bill for $395.11 They told me that my contract was "renewed" in March due to them sending me a new phone. They also stated to me that they sent a contract renewal notice in the mail, which I never received. I was never told about the contract being extended at that time, nor did I ever sign an agreement. They are now stating that Sprint will not remove the $200 termination fee. I have been a customer with Sprint for 4 years. I cannot believe they are doing business like this. If I knew they would have extended my contract, I would have been done with this company at that time. I will continue pursuing this complaint, as this is not fair to consumers.

Karen
Branson, Missouri
U.S.A.

This report was posted on Ripoff Report on 07/29/2007 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-PCS-Nextel/Reston-Virginia-20191/Sprint-PCS-Nextel-SPRINT-PCS-NEXTELRIPOFF-CUSTOMER-FOR-4-YEARS-CHARGES-EARLY-TERM-FE-264007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sprint PCS - Nextel

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

FYI

AUTHOR: John - (U.S.A.)

Anytime you get a "free phone" from your cell phone provider, you should automatically assume that they're going to upgrade your contract...The 2-year extension clause is usually in VERY small print. All cell phone providers do this to get you to renew your contract...that's why they push those free fragile flip phones that are basically guaranteed to break in about 8 months...getting another "free" phone is a trap to keep your contract extended.

I cannot believe they are doing business like this.
========
You should believe it...Sprint, Verizon and AT&T (previously Cingular) basically have the same tactics. I personally have found T-Mobile to be the best (or perhaps the least evil) of the big four cell phone carriers.

As long as they claim they sent the contract renewal notice...they have you...there's nothing much you can do but pay it. In the future, when you get new phones be careful about contract renewals and if you cancel, send the cancellation notice via Registered Mail with Return Receipt.
Respond to this report!
What's this?

#2 Consumer Comment

FYI

AUTHOR: John - (U.S.A.)

Anytime you get a "free phone" from your cell phone provider, you should automatically assume that they're going to upgrade your contract...The 2-year extension clause is usually in VERY small print. All cell phone providers do this to get you to renew your contract...that's why they push those free fragile flip phones that are basically guaranteed to break in about 8 months...getting another "free" phone is a trap to keep your contract extended.

I cannot believe they are doing business like this.
========
You should believe it...Sprint, Verizon and AT&T (previously Cingular) basically have the same tactics. I personally have found T-Mobile to be the best (or perhaps the least evil) of the big four cell phone carriers.

As long as they claim they sent the contract renewal notice...they have you...there's nothing much you can do but pay it. In the future, when you get new phones be careful about contract renewals and if you cancel, send the cancellation notice via Registered Mail with Return Receipt.
Respond to this report!
What's this?

#3 Consumer Comment

FYI

AUTHOR: John - (U.S.A.)

Anytime you get a "free phone" from your cell phone provider, you should automatically assume that they're going to upgrade your contract...The 2-year extension clause is usually in VERY small print. All cell phone providers do this to get you to renew your contract...that's why they push those free fragile flip phones that are basically guaranteed to break in about 8 months...getting another "free" phone is a trap to keep your contract extended.

I cannot believe they are doing business like this.
========
You should believe it...Sprint, Verizon and AT&T (previously Cingular) basically have the same tactics. I personally have found T-Mobile to be the best (or perhaps the least evil) of the big four cell phone carriers.

As long as they claim they sent the contract renewal notice...they have you...there's nothing much you can do but pay it. In the future, when you get new phones be careful about contract renewals and if you cancel, send the cancellation notice via Registered Mail with Return Receipt.
Respond to this report!
What's this?

#4 Consumer Comment

FYI

AUTHOR: John - (U.S.A.)

Anytime you get a "free phone" from your cell phone provider, you should automatically assume that they're going to upgrade your contract...The 2-year extension clause is usually in VERY small print. All cell phone providers do this to get you to renew your contract...that's why they push those free fragile flip phones that are basically guaranteed to break in about 8 months...getting another "free" phone is a trap to keep your contract extended.

I cannot believe they are doing business like this.
========
You should believe it...Sprint, Verizon and AT&T (previously Cingular) basically have the same tactics. I personally have found T-Mobile to be the best (or perhaps the least evil) of the big four cell phone carriers.

As long as they claim they sent the contract renewal notice...they have you...there's nothing much you can do but pay it. In the future, when you get new phones be careful about contract renewals and if you cancel, send the cancellation notice via Registered Mail with Return Receipt.
Respond to this report!
What's this?

#5 Author of original report

CLASS ACTION LAWSUIT??? ANY INFO PLEASE!!!!!!!!11

AUTHOR: Kcarroll7896 - (U.S.A.)

I seen previous posts with filing a class action lawsuit. Please email with any information! thanks!!!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory