My son and daughter-in-lae also have been ripped off by Sprint PCS and there assocate RPM Collections .
From the very beginning they had problems with the Billing and Credit .
The contract that they agreed to was for 2 phones with unlimited local calling . The firist phone was to be billed at $30 dollars a month and the second was to have free service for 3 months . The put a deposit of $300.00 .
The first billing did not have the deposet credited to the account , they were being charge minutes for local calls , and they did not get the 2nd phone free .
When they tried to clear up the accounting and Relayed to Sprint Customer service that they were disputing the Billing , Sprint was less then helpful .Sprint stated that there had been some errors but those have been corrected . Yes they did credit the deposit 2 monthes later and they credited the minutes and cleared that up , but the late fees they charged for their Errors were not credited .
Sprint also stated that my son and daughter-in-law had 2 contracts " If you have two phones you have 2 contracts" . This was being disputed , Never received the 3 free months and they were charging $60.00 a month per phone .
Sprint would not review the account but kept stating this is what we show you owe .
I then stepped-in . When I contacted Sprint all they would state is that the billing was correct and WHEN are you going to pay .
I filed a FCC Form 745 and Stated this to Sprint all they did was get mad and hang up .Then the cancelled the "2" contract and added another $300 to the bill and turned it over to there Collection agency RPC Collections .
When we were contacted by the RPM Agent (Mark) I stated the issue to him . We came to an agreement that we would pay Half and He agree that this would settle the Account and there would be no further oblication .
I made the payment and marked the MONEY ORDER for the Account as paid .
We received a call 4 months later wanting a payment on the account , I stated to the Agent at Mark had agreed that the account was cleared . The Agent Stated " He works in another department , and that He can not settle accounts ". I stated that we had a Verbal Contract and that he agreed that the account was considered PAID IN FULL when we settled on the amount . She stated that he can ONLY arrange payment and can NOT
make account settlements .
I sorry , I got angry and became vocal with the Agent . I stated well what was I thinking Sprint and PRM have not honored a Contract yet why did I think they would now . I hung up .
We are still receiving harassing phone calls from Sprint , RPM and now Alliance One .