• Report: #120837

Complaint Review: Sprint PCS Wireless

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  • Submitted: Thu, December 02, 2004
  • Updated: Thu, December 30, 2004

  • Reported By:Columbus Georgia
Sprint PCS Wireless
sprintpcs.com Nationwide U.S.A.

Sprint PCS Wireless rudest personnel biggest ripoff since the edisel sprintpcs.com nationwide

*Consumer Suggestion: response to fluctuating bill

*Consumer Suggestion: response to fluctuating bill

*Consumer Suggestion: response to fluctuating bill

*Consumer Suggestion: response to fluctuating bill

*Consumer Comment: I feel your pain

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Sprint has charged me 3 times $200.00 twice in the last 4 months, I would pay what the internet statement said was due,then Sprint would in the midle of the day, or night, send me a message your phone service is off due to no payment, I would call sprint report that I paid the bill , I would be told service would not be restored until a different amount is paid,

In onr day I spoke to 4 different CSR and was quoted 3 different prices, each price higher than the next, I'm locked in a 2 year contract.
I'm stuck between a rock and a hard place

Angela
Columbus, Georgia
U.S.A.

This report was posted on Ripoff Report on 12/02/2004 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-PCS-Wireless/nationwide/Sprint-PCS-Wireless-rudest-personnel-biggest-ripoff-since-the-edisel-sprintpcscom-nationw-120837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Suggestion

response to fluctuating bill

AUTHOR: Blerina - (U.S.A.)

Ok I have to reply to this as a sprint employee. The reason you are getting two different answers about what your balance due is that the website takes a couple of days to update your balance. The most updated balance would be when you call *2(customer service.) Also your phone keeps getting turned off after you made a payment because the bill you get every month has only the prior months' overage charges(if you had any) and also the month in advance charges, which means if you have current charges such as directory assistance calls, or you have downloaded a ringer or you have gone over the minutes than you total balance due will be different because it will include these current charges as well. This problem only occurs when your account has a spending limit, which if that is the case I would say you're out of luck unless you always make a higher payment than what you owe therefore always having a credit balance on the account. Hope this helps

BB- OKC, OK
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#2 Consumer Suggestion

response to fluctuating bill

AUTHOR: Blerina - (U.S.A.)

Ok I have to reply to this as a sprint employee. The reason you are getting two different answers about what your balance due is that the website takes a couple of days to update your balance. The most updated balance would be when you call *2(customer service.) Also your phone keeps getting turned off after you made a payment because the bill you get every month has only the prior months' overage charges(if you had any) and also the month in advance charges, which means if you have current charges such as directory assistance calls, or you have downloaded a ringer or you have gone over the minutes than you total balance due will be different because it will include these current charges as well. This problem only occurs when your account has a spending limit, which if that is the case I would say you're out of luck unless you always make a higher payment than what you owe therefore always having a credit balance on the account. Hope this helps

BB- OKC, OK
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#3 Consumer Suggestion

response to fluctuating bill

AUTHOR: Blerina - (U.S.A.)

Ok I have to reply to this as a sprint employee. The reason you are getting two different answers about what your balance due is that the website takes a couple of days to update your balance. The most updated balance would be when you call *2(customer service.) Also your phone keeps getting turned off after you made a payment because the bill you get every month has only the prior months' overage charges(if you had any) and also the month in advance charges, which means if you have current charges such as directory assistance calls, or you have downloaded a ringer or you have gone over the minutes than you total balance due will be different because it will include these current charges as well. This problem only occurs when your account has a spending limit, which if that is the case I would say you're out of luck unless you always make a higher payment than what you owe therefore always having a credit balance on the account. Hope this helps

BB- OKC, OK
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#4 Consumer Suggestion

response to fluctuating bill

AUTHOR: Blerina - (U.S.A.)

Ok I have to reply to this as a sprint employee. The reason you are getting two different answers about what your balance due is that the website takes a couple of days to update your balance. The most updated balance would be when you call *2(customer service.) Also your phone keeps getting turned off after you made a payment because the bill you get every month has only the prior months' overage charges(if you had any) and also the month in advance charges, which means if you have current charges such as directory assistance calls, or you have downloaded a ringer or you have gone over the minutes than you total balance due will be different because it will include these current charges as well. This problem only occurs when your account has a spending limit, which if that is the case I would say you're out of luck unless you always make a higher payment than what you owe therefore always having a credit balance on the account. Hope this helps

BB- OKC, OK
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#5 Consumer Comment

I feel your pain

AUTHOR: Joe - (U.S.A.)

Im sorry I cannot offer any help in your situation but I was in that situation for TWO one year accounts. It started off well, but it wasnt long when I would receive the bill, pay it a few days later only to find out I missed the due date. I started paying attention and it got to the point that when I received my bill, there was no time for me to send a payment via mail, it would miss the due date. Wasnt long after that, that I started to not receive bills at all, even after repeated complaints to Sprint. When I would talk to someone on the phone I was told that it was my responsibility to pay my bill on time. I could check my account over the phone or the internet. Which is true, but I dont like doing business over the phone or the net. I should have every right to receive a bill and have ample time to mail my payment. Anyway, I was told this by a very rude individual. I called again the next month to report that I was still not receiving the bills. I was met with the same rude attitude. The funny thing is though, the two guys I talked to, with the same rude attitude said the SAME EXACT thing. Almost as if they were reading it or were trained to say that. All this time, just like the one above, it was almost a monthly thing for my phone to play that little tune then shut off. I would be asleep and be woken up by that tune, I got so familiar with it I knew exactly what it was when I heard it, eventhough I was actually not late once.

That was my first account, after a year of that mess, I shut off the service and went another year with no phone at all. Then again, thinking that maybe my account was messed up some how, I bought ANOTHER Sprint phone. And you can guess, it wasnt long until I was having the SAME trouble. I went ahead and paid several hundred dollars in advance and kept my account WAY ahead and shut it off after the year contract. To NEVER return.
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