When I recieved a notice of my account being past due however the late notice was dated several days earlier than the due date of the invoice! I put a phone call in to customer service explaing I had had sent a payment and was told that they had recieved it and not to pay attention to the late payment letter.
The following month I recieved another past due statement even though I never recieved an invoice. I figured it was another mistake, put a phone call in explaing that I never recieved a detailed invoice and requested that a copy be sent to me. The woman said she would send a copy with my next invoice, which once again I never recieved.
I recieved another past due statement which did not reflect my previouse payment. I put another phone call in explaing that this was two months in a row and the billing issue had still not been resolved. My phone calls were recieved with attitude and I was constantly being trasfered from department to department with each person treating me as if I were lying about not recieving my invoices. With nothing being resolved I sent in another blind payment and shortly recieved notice that they would be cutting off my phone.
In the next week or so they did so, they turned off my phone. I called to inquire about what was happeing with my account being that I had sent them a payment covering nearly 75% of what was considered to be past due. They told me that they posted my payment two and a half weeks after it had been mailed and one day after the posting they decided to cut my phone off.
Hours of being on hold, being cut off and being transfered around from department to department and nothing being resolved I opened an account with a different provider. I still have recieved no invoices- not even a final statement closing out my account and I have recieved no help, no answers and no resolution, only to receive more collection notices. I have never in my history of being a Sprint customer been late or short on any payments.
I feel ripped off because they want me to send them money but they can't provide me with what I am being billed for. There invoices have been wrong in the past, why should I trust their balances without being able to review the charges?
Not to mention they are double billing minutes and state taxes!
Brookhaven, New York