Sprint PCS Monthly Insurance payments only to receive refurbished phones Dallas Texas

I have been faithfully paying insurance at $6.00 per month since 2004 with increases now up to $7.00 per month. Through the years I have paid close to $450 for insurance and my phone was recently damaged and not able to use.

I just found yesterday (11/7/08) that not only do I have to wait 3-5 business days to receive a new phone, it is refurbished. I have been with Sprint for 10 years now and cannot believe they treat their faithful customers this way!! I had to pay a $50 deductible so that now brings my total payments for insurance up to $500 only to receive a refurbished used phone and have to wait 3-5 business days. Also, if I accidently hit a button on my phone, it tries to bring up the internet and I am charged $2.00 per minute or for accidently touching the button. I never go onto the internet on my phone but need it for picture mail.

Sprint has no roll over minutes so your faithfully penalized on a monthly basis. However, the other months I am no where near going over, those minutes are gone. The employees at the Sprint store I went to yesterday (Islip, NY) were rude and very unsympathetic when I explained that I use my phone for business, Per the manager, "There's nothing we can do to help you!" Not even a I'm sorry, but do you want the refurbished phone or not?

I have one more year on a contract with Sprint and am investigating other carriers as of today.

Sambucabean
East Islip, New York
U.S.A.