- Report: #389158
Report - Rebuttal - Arbitrate
Complaint Review: Sprint PCS
Sprint PCSP.O. Box 660075 Dallas, Texas U.S.A.
Sprint PCS Monthly Insurance payments only to receive refurbished phones Dallas Texas
*Consumer Suggestion: Cancel the insurance
*Consumer Comment: Sprint is has the best insurance plan let me tell you why...
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I just found yesterday (11/7/08) that not only do I have to wait 3-5 business days to receive a new phone, it is refurbished. I have been with Sprint for 10 years now and cannot believe they treat their faithful customers this way!! I had to pay a $50 deductible so that now brings my total payments for insurance up to $500 only to receive a refurbished used phone and have to wait 3-5 business days. Also, if I accidently hit a button on my phone, it tries to bring up the internet and I am charged $2.00 per minute or for accidently touching the button. I never go onto the internet on my phone but need it for picture mail.
Sprint has no roll over minutes so your faithfully penalized on a monthly basis. However, the other months I am no where near going over, those minutes are gone. The employees at the Sprint store I went to yesterday (Islip, NY) were rude and very unsympathetic when I explained that I use my phone for business, Per the manager, "There's nothing we can do to help you!" Not even a I'm sorry, but do you want the refurbished phone or not?
I have one more year on a contract with Sprint and am investigating other carriers as of today.
East Islip, New York
This report was posted on Ripoff Report on 11/08/2008 07:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-PCS/Dallas-Texas-75266/Sprint-PCS-Monthly-Insurance-payments-only-to-receive-refurbished-phones-Dallas-Texas-389158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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