When paying my Sprint PCS bill online last May, 2001, I saw their website ad for a $100 rebate on the Samsung 8600 phone. I called a Sprint rep, who advised me that to obtain the rebate I would need to close my current account & open a new one. Which I did. The phone was mailed to me. It didn't function properly & I returned it. They sent another one. It was a reconditioned phone, not a new one as promised. I returned it. Finally I received the phone & assurance (when I asked) that I would be credited for the weeks that I did not have cell phone service. I never received the promised credit, but that's nothing compared to what I've been through in trying to obtain the rebate, for which I was to allow "8 to 10 weeks" to receive. After that time period was up & no $100 check, I began to call. Impossible to get anything but a recording stating that it would come "8 to 10 weeks" after the purchase. Finally I reached a person who told me that it hadn't been sent because the first 2 phones they'd sent had never been returned. I had the UPS receipts. So then they said, okay, you should have the rebate soon, then. That was long ago. Today I called (I always call the sales dept. now, because they always have people answering the sales lines). In response to my insisting that they give me the rebate, the sales person (after putting me on hold for a long time) told me that I wasn't eligible for the rebate because I had a business account! Not what I'd been told ever before. She told me that they would credit my account $100! I said no no no, I wanted my check. I talked to Roger, the floor supervisor. Ultimately, he told me that they would not pay me the $100 rebate, which was the incentive for my re-signing up for a 2 year account & purchasing the nifty little phone that is now going to cost me $200.
Sprint PCS is an impossible corporation to deal with. Not only has it misrepresented what I would receive, it has made it almost impossible to connect with anyone within the company to resolve the situation.