• Report: #264795

Complaint Review: Sprint PCS

  • Submitted: Thu, August 02, 2007
  • Updated: Tue, August 28, 2007

  • Reported By:youngstown Ohio
Sprint PCS
PO Box 8077 London, Kentucky U.S.A.

Sprint PCS Nextel SPRINT'S Chairmen E-mail No Surprise Sprint manages to lose another long term paying customer by Feature Slamming/Illegal Contract extension ripoff London Kentucky

*Consumer Comment: Forgot to mention...

*Consumer Suggestion: My last comment on this.

*Author of original report: Regarding "What Responsibilty is Yours"

*Consumer Suggestion: what responsibility is yours?!

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Another Dissatisfied customer: I have had sprint close to ten years. The company put a feature on my bill (VisionWare) that I did not consent to.

When I asked for it to be removed from my bill, I was faced with numerous unprofessional treatments. I was told from "Marcus" V01, Supervisor at the Virgina office, this was on my bill for 3 months and he can only refund me up to 60 days. Which some how he came up with $15.00? VisionWare is an addtional $15.00/per month. 60 days would be two months which in most places would add up to $30.00.

And it was my fault because I just caught it on my bill. Since their bill's have recently changed to show more detail on them, this is the only way I new that I had this illegal feature add. To try and blame the customer for trusting in your company, is not only bad business but it is down right wrong.

I use to promote my service with sprint. Unfortunately I can't do that anymore. I do not want to be with a company that blames it's customer for there feature slamming. It is sad to me to have to leave your company, but "Marcus" mad it clear to me, that your company is no longer trust worthy, and I don't want to do business with that type of company. Thank you if you actually read this.

I have just started the process of cancelling my service. I haven't had any adjustments to my account or new phones from sprint for over 4 years. But some how I am still under a contract until Aug. 7, 07.. This is just par for the course.

I sent a e-mail to for complaints with sprint
and / or
they are the president and chairman of sprint

I hope some of the ROR use this e-mail. This is another avenue to express our dissatisfaction with a company that keeps abusing it's customers. And then tries to blame us for there short comings.

youngstown, Ohio

This report was posted on Ripoff Report on 08/02/2007 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-PCS/London-Kentucky-40742/Sprint-PCS-Nextel-SPRINTS-Chairmen-E-mail-No-Surprise-Sprint-manages-to-lose-another-long-264795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Forgot to mention...

AUTHOR: Anonymous - (U.S.A.)

SO I forgot to mention about the details of the bill and how things show up. I have had Sprint service since 1997 so I do know quite a bit (and of course I pay close attention to certain things).

The details did not just start showing. You may have had "summary" billing - doesn't show details. I have had "detailed" billing for quite some time (years) and could see exactly what features I had on my account as well as the dates of my service, "my friend". So that is not true that they just started showing this.

You had an option between summary and detailed billing. But of course if you don't look at your bills then you may have missed that detail along with several other notices that are enclosed in the bill. You can also see the details of your service at sprint.com and I only know of that being available a little over 2yrs, may have been available longer but that's about when I first started to use it.

I'm really finished now.
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#2 Consumer Suggestion

My last comment on this.

AUTHOR: Anonymous - (U.S.A.)

I am very happy for you that you got this taken care of. However, we do have a certain realm of responsibility for paying attention to our bills. I'm checking the details of anyone requesting my hard earned money! It's ridiculous to "trust" anyone who will be billing you.

Take a moment to look over things! Yes that is YOUR responsibility, you're an adult, this is what we do when we are managing things. Apples vs Apples? Cell phone bills are generated by numerous identifiers going to a tower from your cell's signal. How is your cable bill generated and when it is not working how do they realize it is not working ... identifiers sent to a switch (which is a mini tower).

Moving on... Notice I said that it was rude to POST the email address, not that you used it, (and you're telling me about Apples vs Apples). One more thing, do your research on why customers were being released from their contracts. It was what 1200 customers (out of several million) and they were being released for calling in at LEAST 40 times a month (and talking to a person) AND being abusive. Yes it would cost the company less money to release them from their contracts than have them call in that often.

I actually wish you the best of luck going forward. I wil not be responding anymore unless I can help.
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#3 Author of original report

Regarding "What Responsibilty is Yours"

AUTHOR: Patrick - (U.S.A.)

After I sent the email to the Chairman I finally received an email from a sprint rep willing to resolve my issue. A.) By emailng him I was finaly able to get someone attention. B.) I was also enlighting him on his employee integirty. As a chairman of a company wouldn't you want to know how your core customers based are being treated.Unfortantly I already left the company before I received a response So I am no longer with sprint...so i am truly free and clear...yeah.

As for the rebuttal, I won't even entertain their outrageous comparsions. Next time, my friend, stick to apples vs apples. Only just recently has sprint changed their statements to even SHOW what you're paying for. No extra features EVER showed on the bill until just recently and if you know so much about it you should know THAT. The only reason I even knew that they were charging for it was because I called to ask why my bill was so high. That was not the first time I ever caught them feature slamming me.

As for downloading anything, I think I would know if I did. I also know someone who works in the industry and they tell me that this is a common practice called a "sweep". If a phone is capable of a certain function, features are often added without the comsumers consent. Until it gets caught by the consumer and is taken off the bill. Just a mistake? But I do thank you because you assured me I did the right thing. Apparently you skipped right over the part where I stated having trust in a company, and quit blaming the consumer.

The question is, Is it my responsibility to make sure I am being charged the price I already agreed to? Or is it the companies responsibilty to ensure they are billing their customers the fees they agreed to...Living in a free market economy I would focus on keeping your long term customers base. Apparently Sprint just recently dropped alot of customers because they were calling and complaning too much. Is it the customers fault for complaining or Sprint's for not fixing their problems?
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#4 Consumer Suggestion

what responsibility is yours?!

AUTHOR: Anonymous - (U.S.A.)

I have to ask at what point do you take responsibilty for not looking at your bill?! What if you decided to look at your bill a year later, you want to be reimbursed for all that time because you decided not to pay attention, that's ludacris. I bet you look at your credit card bills every month, you want to make sure no unauthorized charges. You have to do the same with all bills (especially the cell, power and cable companies). First, if you see VisionWare on your bill, that is either a 3rd party download or some other type of download that the user had to physically download on the handset, which obviously can not be the companies fault. If you see Vision or PowerVision (this is Sprint's the internet capability) this is a charge that definitley shows on the bill and always has if you had it on your account. It is up to you to look at your bills and definitley call in if something is there that you do not recognize. But to have this service for 3 months and you never caught it come on. . . We as consumers have to do our part as well. Bills are generted by computers and signals. We have to pay attention too. It surprises me that people think it a prize to post a ceo's e-mail address. Would you want your work e-mail posted and you don't even know that it's done? That seems unfair. My goodness!
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