• Report: #362309

Complaint Review: Sprint PCS

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  • Submitted: Wed, August 13, 2008
  • Updated: Sun, September 14, 2008

  • Reported By:Altoona Pennsylvania
Sprint PCS
6200 Sprint Pkwy., Overland Park, Kansas U.S.A.

Sprint PCS - Together With Nextel - Sprint.com switch and bait advertisements Overland Park Kansas

*Consumer Suggestion: Read the fine print

*Consumer Suggestion: Read the fine print

*Consumer Suggestion: Read the fine print

*Consumer Suggestion: Read the fine print

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At sprint.com they advertise that you can "Upgrade to a Rumor by LG" for $0.

I'm out of contract and am also eligible for Sprint's full rebate offers so I am a "eligible Sprint customer" for this offer. Although once you click on the ad it takes you to a page that shows a maximum total discount of $230 (minus the retail price of $279). This is of course with a new 2-year agreement. While still a very discounted offer it's not how the homepage link shows it. Very misleading if you ask me.

Sprint.com uses dynamic code in their pages so they can constantly show their latest offers and what not. This is fine and think it's a good way of keeping your customers up-to-date with what the company has to offer. Although I don't think it's cool how on the same day (within seconds of refreshing the web page) you get a similar ad with a different price. I've noticed especially with the rumor sometimes it's a $49 upgrade and sometimes is a $0 upgrade.

I contacted a supervisor about this. She insisted she's never seen such an ad. I offered to send her screenshots but she would not allow it. As ti her advisal I got the link up again and clicked on it and attempted to purchace the phone online. The total was still coming to $180 - $50 mail-in rebate. I explained this to her and was just sort of told "oh well, that's unfortunate".

I asked if there was a person in a higher position I could speak with to ask what the deal was. If it was a mistake I'd like to inform their web master (or whoever is in charge of their site). She said that there was no one else I could speak to that would have any more information or the authority to honor that price.

Over-all I felt the constant insinuation that I was being labeled a liar or was trying to pull one over on them on the matter. I was also told there was no chance of any customer getting the phone discounted to the level that the main page was advertising.

Am I not understanding something correctly here? Anyone else feel the webpage ads are shady marketing or at least very misleading?

Also can anyone make a suggestion as to whom I could send the screen shots as my "proof"?

Carlos
Altoona, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 08/13/2008 04:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-PCS/Overland-Park-Kansas-66251/Sprint-PCS-Together-With-Nextel-Sprintcom-switch-and-bait-advertisements-Overland-Par-362309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Read the fine print

AUTHOR: Roberta - (U.S.A.)

If you read the fine print it's $0 AFTER your mail in rebate. Go to any sprint store and there's usually a phone that says "FREE" and under it "after $X mail in rebate" Practically every cell phone company offers their phones in this way.

You're probably wondering why customer service didn't know. Well, the department who deals with sprint.com sometimes has different deals then if you were to call in or go to the store.

So the rumor was/is in fact free....in 2-3months after you get your mail in rebate.

P.S.: If you haven't gotten it yet, the rumor is a great phone (I have one). Make sure you get a hard protective cover for it as the screens are very prone to shattering after one drop. Also for all your music needs get a micro sd card for it, it has an amazing speaker.
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#2 Consumer Suggestion

Read the fine print

AUTHOR: Roberta - (U.S.A.)

If you read the fine print it's $0 AFTER your mail in rebate. Go to any sprint store and there's usually a phone that says "FREE" and under it "after $X mail in rebate" Practically every cell phone company offers their phones in this way.

You're probably wondering why customer service didn't know. Well, the department who deals with sprint.com sometimes has different deals then if you were to call in or go to the store.

So the rumor was/is in fact free....in 2-3months after you get your mail in rebate.

P.S.: If you haven't gotten it yet, the rumor is a great phone (I have one). Make sure you get a hard protective cover for it as the screens are very prone to shattering after one drop. Also for all your music needs get a micro sd card for it, it has an amazing speaker.
Respond to this report!
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#3 Consumer Suggestion

Read the fine print

AUTHOR: Roberta - (U.S.A.)

If you read the fine print it's $0 AFTER your mail in rebate. Go to any sprint store and there's usually a phone that says "FREE" and under it "after $X mail in rebate" Practically every cell phone company offers their phones in this way.

You're probably wondering why customer service didn't know. Well, the department who deals with sprint.com sometimes has different deals then if you were to call in or go to the store.

So the rumor was/is in fact free....in 2-3months after you get your mail in rebate.

P.S.: If you haven't gotten it yet, the rumor is a great phone (I have one). Make sure you get a hard protective cover for it as the screens are very prone to shattering after one drop. Also for all your music needs get a micro sd card for it, it has an amazing speaker.
Respond to this report!
What's this?

#4 Consumer Suggestion

Read the fine print

AUTHOR: Roberta - (U.S.A.)

If you read the fine print it's $0 AFTER your mail in rebate. Go to any sprint store and there's usually a phone that says "FREE" and under it "after $X mail in rebate" Practically every cell phone company offers their phones in this way.

You're probably wondering why customer service didn't know. Well, the department who deals with sprint.com sometimes has different deals then if you were to call in or go to the store.

So the rumor was/is in fact free....in 2-3months after you get your mail in rebate.

P.S.: If you haven't gotten it yet, the rumor is a great phone (I have one). Make sure you get a hard protective cover for it as the screens are very prone to shattering after one drop. Also for all your music needs get a micro sd card for it, it has an amazing speaker.
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