• Report: #218240

Complaint Review: Sprint PCS

  • Submitted: Sun, October 29, 2006
  • Updated: Sun, March 25, 2007

  • Reported By:costa mesa California
Sprint PCS
sprintpcs.com Sprintpcs.com, California U.S.A.

Sprint PCS Getting Screwed too many times, Sprint broke the Camel's Back Sprintpcs.com California

*Author of original report: DON'T DO IT Sprint still sucks ..Never received $360 Rebate

*Author of original report: THIS IS HOW SPRINT DOES RING AROUND THE ROSEY!

*Consumer Suggestion: What is the right number of times to get screwed ?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Sprint charged me over $200 for data usage in two months besides the monthly fee of $100. Although I claim to have downloaded nothing at all (like ringtones, Screensavers, Etc)they still say I owe them for data usage.

The person at the Sprint store said I'd have to use it a lot to have such charges. I never used the phone as a computer. Once I had the Vision portion of my phone shut down they said my data usage stopped.

I live within 200 feet of a Cell phone tower. My boyfriend's bill went crazy with unfounded charges. No matter how we complained it doesn't seem to matter. The answer is this, "You owe us money no matter what you say or do, and it doesn't matter what the truth is. YOU ARE WRONG AND WE ARE RIGHT."

They are all like that. My electric bill went up from about $100 a month to over $400 in one month. What is wrong with people in customer service? They get b***d out because when you ask nicely they give you the nice answer mentioned above. By the way I have never b***d out the Cust. Rep.

Laura
costa mesa, California
U.S.A.

This report was posted on Ripoff Report on 10/29/2006 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-PCS/Sprintpcscom-California/Sprint-PCS-Getting-Screwed-too-many-times-Sprint-broke-the-Camels-Back-Sprintpcscom-Cal-218240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sprint PCS

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

DON'T DO IT Sprint still sucks ..Never received $360 Rebate

AUTHOR: Laura - (U.S.A.)

Sprint has not sent me a rebate check for $360. I was depending on that refund to pay my bill. Now I have a bill of $280 which I would have paid had I gotten the refund. They say the refund is not issued by their company therefore are not able to apply it to what I owe. Consumers are taken to court by these Cell Phone companies, but we consumers don't seem to be able to hold the Cell Phone companies accountable. With so much dishonesty going on with these rebate businesses, Why doesn't the Federal Government crack down on them and look at their books?
Respond to this report!
What's this?

#2 Author of original report

THIS IS HOW SPRINT DOES RING AROUND THE ROSEY!

AUTHOR: Laura - (U.S.A.)

DEAR UNSUSPECTING CUSTOMERS OF SPRINT. ARE YOU READY TO GET ON THE MERRY-GO-ROUND?
This is the last of my e mails to Sprint and there were many before this. Always the same reply. Consider if you were the customer. I honestly never used the online services. I paid my bill. The Cingular Wireless XXXXX had before, also suddenly went berzerk with excessive charges into the thousands. Those cell towers are horrible and I wonder what harm they can do to our bodies.

Denton says there were no charges for aug -sept billing. it's all piled on the other phone for $100.
NOTICE CUSTOMER SERVICE STATES WE DIDN'T DOWNLOAD ANYTHING AND THE SPRINT STORE SALESPERSON SAID WE'D HAVE TO USE AN ENORMOUS AMOUNT OF THOSE ITEMS TO REACH THAT AMOUNT. LUCKILY IT CAPPED OFF AT $100 BECAUSE OF THE FAIR AND FLEXIBLE PLAN WE HAD.

MAKE SURE PCS VISION IS NEVER ACTIVATED OR YOU WILL BE OVERCHARGED! I NEVER USED IT!

Sprint Customer Service

We did not use Sprint for any PCS Serviuces so how can we be charged for it? Are you saying that it cannot be investigated further or charges taken off? Where do I mail my complaint to Sprint or should I write to the FCC and consider this as my last communication to Sprint. Please provide an address for Sprint Corporate Offices.

Thank you
eeeee and eeeee eeeee

Sprint Customer Solutions wrote:
Dear eeeee and eeeee eeeeee,

Thanks for taking the time to email Sprint Together with Nextel today. I would like to assure you that not only can I help you with your concern, I would be happy to do so today.

Sprint Phone Number xxx-xxx-xxxx

PCS Data charges from 06/18/06 to 07/17/06 $32.86
PCS Data charges from 07/18/06 to 08/17/06 $23.82
PCS Data charges from 08/18/06 to 09/17/06 $0.94
PCS Data charges from 09/18/06 to 10/17/06 $22.65

Text Messaging charges from 07/18/06 to 08/17/06 $1.60
Text Messaging charges from 08/18/06 to 09/17/06 $2.00
Text Messaging charges from 09/18/06 to 10/17/06 $8.65

Sprint Phone Number xxx-xxx-xxxx

PCS Data charges from 06/18/06 to 07/17/06 $13.82
PCS Data charges from 07/18/06 to 08/17/06 $16.86
PCS Data charges from 08/18/06 to 09/17/06 $100.00
PCS Data charges from 09/18/06 to 10/17/06 $3.53

Text Messaging charges from 06/18/06 to 07/17/06 $1.50
Text Messaging charges from 07/18/06 to 08/17/06 $0.10
Text Messaging charges from 08/18/06 to 09/17/06 $0.30
Text Messaging charges from 09/18/06 to 10/17/06 $0.10

The PCS Data charges are incurred when the phone access the Web and since neither phone is subscribed to a Vision Pack, you are billed $0.03 per kilobyte as of 10/01/06. Before 10/01/06, the kilobytes were billed at $0.02.

In reviewing the invoices and the charges, there were not any ringers, screensavers, games, or any other applications that were downloaded that affect the balance.

Please keep in mind that Sprint offers a variety of Vision Packages to meet your needs. If you would like to activate this feature in the future, please contact us by either email or telephone at 1-888-211-4727, and one of our Customer Service Representatives will be delighted to assist you.

For additional information regarding our Vision Packages, please visit the following link: http://www1.sprintpcs.com/explore/ueContent.jsp?scTopic=pcsVision

I hope that I was able to answer your questions and address your concerns to your satisfaction. If you have any further questions, please do not hesitate to reply back.

All of us here at Sprint together with Nextel appreciate your business as you are a valued customer. Thank you again for contacting Sprint together with Nextel. I hope that you have a great day.

Lindsey L.
E-Care
Sprint together with Nextel
"Where our customers come first!"

Original Message Follows:
------------------------
I want to know exactly what was downloaded, ect. because I don't think we downloaded or text messaged that much. Prove it to me. I want you to investigate it! I am contesting this billing. Do I need to put it on paper and mail it somewhere? Thank you.
zxxxxx and xxxxx xxxxxx

Sprint Customer Solutions wrote:
Dear xxxxx and xxxxx xxxxxx,

Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding this issue.

I have reviewed your account and last invoice and the data usage and text messaging charges appear to be valid. I do not see any charges for premium services such as ringers, etc. on your August 18 to September 17 invoice.

So you are aware, without a text messaging option you were billed a casual usage charge of $0.10 per message for both text messages sent and received. This rate has recently increased to $0.15 per text message. If you would like, I could apply a text message block on your lines that would block their ability from sending or receiving text messages which would prevent you from incurring such unexpected charges in the future. Alternatively, I could also add a text messaging option to each of your lines. Our current text messaging plans are as follows:

* Unlimited SMS Text Messages for $15.00 a month per line.
* 1000 SMS Text Messages for $10.00 a month per line.
* 500 SMS Text Messages for $8.00 a month per line.
* 300 SMS Text Messages for $5.00 a month per line.

Just let me know if you are interested in one of these options, and which line or lines you would like it applied to, and I would be happy to add it for you.

In regards to your data usage charges, you would have been charged a casual data usage charge of $0.02 per kilobyte when using Vision on your phone without a Vision plan. This relates to anytime you upload or download files, pictures, screensavers, etc. or even when you simply browse the internet on your phone. Unlike voice calls, which are charged by the minute, data usage is charged by the size of the file sent or received on your Sprint PCS Vision phone. This casual data usage rate has also recently increased to $0.03 per kilobyte in October.

Our current Vision plans have unlimited data and web access, so, a Vision option would be a great benefit to you if you plan on using the web a lot in the future on your phones. I also see that your phones have had the internet capabilities removed from them effective today, October 17, 2006. So, your phones should no longer be able to access the web so you shouldn't have to worry about incurring such casual usage fees on this phone. I apologize for any inconvenience these unexpected charges have caused you.

I don't believe it would be possible for another phone to download anything using your phone number. If you are concerned about this, you can assign a password for Vision if you have not already done so. To do this, follow these steps:

1. From your PC, sign on to www.sprint.com.
2. Under the ?Manage Your Account? heading, select MY PCS Wireless, enter your wireless phone number and your account password in the appropriate fields, and
click Log In. (My PCS, which is your account management page, will be displayed.)
3. Click My Personal Information.
4. Click PCS Vision User Name or PCS Vision Password.
5. Follow the onscreen instructions to change your user name or password and
click Submit. (It will take several minutes for your changes to take effect. You
must leave your phone on during this time.)

Thank you for contacting Sprint together with Nextel. We value your business and always look forward to the opportunity to provide you excellent service now and in the future. Have a great day!

Denton M.
E-Care
Sprint together with Nextel
"Where our customers come first!"

To ensure that we are providing excellent customer service on your self service experience, you may receive a survey on this response.

Original Message Follows:
------------------------
714-727-xxxx and 714-727-xxxx
[email protected]
xxxx South Coast Dr Unit xxxx
Costa Mesa, CA 92626

xxxxx never reads his email which is [email protected] or [email protected]

Sprint Customer Solutions wrote:
Dear xxxxx xxxxxx,

Sprint Together with Nextel considers your satisfaction to be our number one priority and I will be delighted to assist you.

I can understand the frustration with receiving an invoice with higher than expected charges. I sincerely apologize for any inconvenience and frustration this issue has caused.

Sprint is committed to protecting customer privacy and security. Therefore, in order to provide account information, we need you to confirm the following:

a. The Account holder PCS Phone Number
b. The Account Holder email address of record
c. The Account Holder Mailing Address

Please reply to this email with the requested information and we will be happy to review your account and answer your questions.

You can also submit your account information online by following these steps:

1) Log on to http://www.sprint.com, select ?My Sprint Wireless? in the Manage accounts drop down.
2) Enter your PCS Phone Number in the User Name section and account password in the Password section and click "Sign On".
3. Click on "Contact Us" icon at the bottom of the page.
4. Click on "Email Us" hyperlink under the heading "Send an Email".

I would like to take this moment to let you know that until 11/23/06, we are offering a chance to have your name entered into our Super Bowl sweepstakes. All you have to do is sign up for our free email updates.

Our email updates provide information on new and upcoming promotions, products, and services. To sign up for our email updates, please use the following link: http://sprint.p.delivery.net/m/p/nxt/
reg/cus/ereg.asp?id12=PERSONAL_WIRELESS_email_registration

Thank you for emailing us. We appreciate you doing business with Sprint Together with Nextel. Have a great day!

Phillip C
E-Care
Sprint together with Nextel
"Where our customers come first!"

To ensure that we are providing excellent customer service on your self service experience, you may receive a survey on this response.


Original Message Follows:
------------------------
From: [email protected]
To: [email protected]
Subject: ID # 2006101xxxxxxx
Body:
=====================
Name: xxxxx xxxxxx
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Other
Contact Number: xxxxxxxxxx
=====================
Question:We are still disputing the additional charges on our bill. Wdon't think we downloaded any ringtones, screensavers etc. text messages and some pictures were sent but not that much.
We went to store but are still unsatisfied and would like you to investigate. We live right next to one of those fake trees that are towers for cell phone companies. Is there any way someone can download on their own phone using our phone
number or could the tower be causing us this trouble?


Thank you for looking into this as we were unsatisfied with the Sprint store's explanation. He said you can send us a detailed letter explaning what was downloaded and account
for the data usage.

Thanks,

xxxxx and lllll xxxxxx
=====================
Respond to this report!
What's this?

#3 Consumer Suggestion

What is the right number of times to get screwed ?

AUTHOR: Ashley - (U.S.A.)

How about zero?

Never handle complaints over the phone. Always do it in writing. Stay off the phone! You're probably talking to someone in Bangalore, India anyway.(Not that there's anything wrong with that).

Write and ask for a detailed, itemized list of charges. Also ask for a detailed explanation of how all billing works. Keep exact, detailed notes, every day of your usage.

Don't pay for anything you don't owe. Switch to another company is they won't satisfy you.

Cell companies, in my opinion, rely on customers being confused by overly complicated bills. Why can't cell companies sell phone usage as a commodity, like electricity or gasoline?(They can). Exxon isn't doing too bad using the commodity sales method.

It is time to end the complicated "plans" and all of their other nonsense. Imagine if you had to buy a "plan" for every electrical appliance in your home. Think how ridiculous that would be.

"Hello, yes, power company? Yeah, I just bought a new lamp and a clock radio. Well, I don't know how many minutes per month I'll use them. I guess I will buy a 100 minute plan for the lamp and a 300 minute plan for the clock and I'll see how that works out".

You should be able to buy any number of devices and "connect" them to your virtual meter. Then you pay for usage. Simple.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X