- Report: #323564
Report - Rebuttal - Arbitrate
Complaint Review: Sprint Pcs
Sprint Pcssprint.com Nationwide U.S.A.
Sprint Pcs Added extra charges, changed original contract without knowledge, representative took money, extended contract sent a new phone that did not work. Nationwide
*Consumer Comment: My Response
*Author of original report: Sprint Pcs Charges-Rip off Tactics- Extra Charges on Billl /Response to Robandmar01
*Consumer Comment: Of course you have extra charges... if you use extra features
*Author of original report: Class action suit Sprint Pcs
At this time unlimited nights and weekends weren't as common as they are now. So I chose 1000 day time minutes and 6500 night and weekend minutes. The lady gave me her phone number where I could reach her so could sign the contract and initiate the service. When I went to her residence I saw numerous contracts that were signed so I trusted her. She said I just needed to give her a hundred dollar deposit and choose my phone and my contract would be started and my phone would come in the mail.
When my Phone arrived I was excited until I began to use it!!!!! I did not work like a new phone should. The phone only worked while it was roaming and would never let me talk to someone the 98% of time for more than two min's. The worst part it was a phone malfunction and I did not live in a area where roaming should occur. No matter where I went it stated it was roaming. I would hear a piecing sound in my ear that actually gave me a headache and the call would disconnect. So a person could actually call me and before I could even get to say "hello" the phone would disconnect. That's a pretty clever way to be able to get someone to go over their minutes. When I called Sprint they never resolved the matter. I later found out it was a refurbished phone.
After I received a first enormous bill in the mail for a phone I never could use properly.... I realized the even worse part was that the contract was for six hundred daytime and 1000 nights and weekend min's. That's not the contract I had signed!!!!
This resulting in having to buy a new phone. I eventually got to change my plan and when I did they extended my contract without my knowledge.
To top it off from the time of first bill my bills ranged from $130 - 300+ with ridiculous charges added. The phone also connected to Internet browser on it's own so it would add extra charges to my bill.
I then found out the lady that originally made signed me up for sprint actually created a lot of false accounts in other people's names. So I decided to terminate my service so that wouldn't happen to me. The lady has my social sec # and all the information I gave her at that time. Fortunately I haven't seen anything on my credit that's extra. However, Sprint does have a collection account on me for $322 Dollars.
My last bill was approximately $154. I don't understand why my bills were so high when the highest monthly plan was 74.99 a month. Don't they think that they got enough money from me through the whole contract charging for extra things and things that were falsely added to my bill? What ever happened to my hundred dollar deposit? The funny thing is my name was always spelled incorrectly on my bills but how is this when I filled out the application myself. I think I know how to spell my own name. The point I'm getting to is that she must have changed my information and adjusted the contract. Sprint was no help at all. I would gladly join ANYONE in a class action suit against them!!!!!!!!!!!!!!!!!!!!!!!!
Atlantic City, New Jersey
This report was posted on Ripoff Report on 04/04/2008 01:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Pcs/nationwide/Sprint-Pcs-Added-extra-charges-changed-original-contract-without-knowledge-representativ-323564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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