I have been a Sprint customer for 6 years. I have 3 phone lines , on 2 accounts. I live in a rural (roaming) area and work in a city . 6 years ago when I signed up with Sprint for the first time, I expressed my concern about expensive roaming charges because of where I live. The customer service agent who set me up with the accounts showed me in the plan pamphlet and explained to me that if I chose an all inclusive, unlimited talk, text plan that I would have no roaming charges...they were "unlimited" .
A couple of contract renewals and upgraded phones later, I now have 3 Blackberry's. All you may know, it takes an upgraded unlimited talk , text and data plan to keep these baby's going ,and my total monthly bill for all 3 phones is $250.00. I was ok with that. I DID NOT sign a new contract with the last upgrade due to my extensive history with the company. I proceeded as normal with the same phone activity's as always.
On October 5th , out of nowhere, my daughter comes to me and says that her phone won't call out or receive calls. So I call Sprint, and they tell me the account, and phone number have been terminated. When I questioned it they explained that there were too many roaming minutes used in this billing cycle and that was grounds for account termination.
They claim that they left a voicemail (1) to let us know that they were going to do it! A voice mail....nothing in writing...no actual person to person interaction. So the people who dont have a voice mail box set up are really out of luck!
They said that these terms were in the contract, which I did not sign, and that "unlimited" really didn't mean unlimited when it comes to roaming minutes , even though I have free roaming...I am SO confused.
I am currently fighting to have the payment that I made on the account just days prior, refunded to me as well as an early termination fee , for an account that I have no contract on and I didn't personaly terminate.
Horribly mean customer service agents , horrible business practices! 6 years and literally thousands of $ later...not very happy