- Report: #634659
Report - Rebuttal - Arbitrate
Complaint Review: Sprint - Sprint PCS - Sprint Wireless
Sprint - Sprint PCS - Sprint WirelessNationwide United States of America
Sprint - Sprint PCS - Sprint Wireless Questionable billing practices, unauthorized charge to debit/bank card, double dipping Internet, Nationwide
*Consumer Comment: Another possibility
*Author of original report: Proof of charges
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Recently my daughter began attending college a few hours from home, she has a 1-year old son. She had been having some financial difficulties in the last few months and needed help with her cellular phone bill.
I offered to pay her reactivation fee of $85.00 since she really needs a phone for emergencies. Upon calling sprint I spoke to the CSR which spoke very poor English and tried to explain I was authorizing a 'one time' reactivaton payment using my bank debit card. After this transaction was processed I was advised there was a $300.00/deposit to avoid further disruption of service. I advised the woman my daughter would be responsible for this - her phone was reactivated.
A few days later my daughter asked if I could go online and put at least $150.00 toward the deposit and she would reimburse me when her student aid was made available. No problem, I went on-line and processed an ACH payment using my checking account information for the $150.00, this was on 8.16.2010.
Upon reviewing my bank statement I discovered that there were two (2) payments processed in the amount of $150.00 each! The first was processed on 8.16.2010 via ACH, the second was processed the very next day 8.17.2010 using my bank debit card. Sprint apparently saw fit to take an additional $150.00 out of my account without my authorization.
I've contacted my bank to cancel my bank debit card and had them send me a new one. I've removed the ACH information from my daughter's online account in hopes of avoiding future charges to my account. I will need to be monitoring my account for questionable activity from Sprint and the bank has been notified of the situation.
This report was posted on Ripoff Report on 08/26/2010 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Sprint-PCS-Sprint-Wireless/nationwide/Sprint-Sprint-PCS-Sprint-Wireless-Questionable-billing-practices-unauthorized-charge-634659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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