• Report: #634659

Complaint Review: Sprint - Sprint PCS - Sprint Wireless

  • Submitted: Thu, August 26, 2010
  • Updated: Thu, August 26, 2010

  • Reported By: Pookie Bear — West Virginia United States of America
Sprint - Sprint PCS - Sprint Wireless
Nationwide United States of America

Sprint - Sprint PCS - Sprint Wireless Questionable billing practices, unauthorized charge to debit/bank card, double dipping Internet, Nationwide

*Consumer Comment: Another possibility

*Author of original report: Proof of charges

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Recently my daughter began attending college a few hours from home, she has a 1-year old son.  She had been having some financial difficulties in the last few months and needed help with her cellular phone bill.

I offered to pay her reactivation fee of $85.00 since she really needs a phone for emergencies.  Upon calling sprint I spoke to the CSR which spoke very poor English and tried to explain I was authorizing a 'one time' reactivaton payment using my bank debit card.  After this transaction was processed I was advised there was a $300.00/deposit to avoid further disruption of service.  I advised the woman my daughter would be responsible for this - her phone was reactivated.

A few days later my daughter asked if I could go online and put at least $150.00 toward the deposit and she would reimburse me when her student aid was made available.  No problem, I went on-line and processed an ACH payment using my checking account information for the $150.00, this was on 8.16.2010.

Upon reviewing my bank statement I discovered that there were two (2) payments processed in the amount of $150.00 each!  The first was processed on 8.16.2010 via ACH, the second was processed the very next day 8.17.2010 using my bank debit card.  Sprint apparently saw fit to take an additional $150.00 out of my account without my authorization.

I've contacted my bank to cancel my bank debit card and had them send me a new one.  I've removed the ACH information from my daughter's online account in hopes of avoiding future charges to my account.  I will need to be monitoring my account for questionable activity from Sprint and the bank has been notified of the situation.


This report was posted on Ripoff Report on 08/26/2010 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Sprint-PCS-Sprint-Wireless/nationwide/Sprint-Sprint-PCS-Sprint-Wireless-Questionable-billing-practices-unauthorized-charge-634659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Consumer Comment

Another possibility

AUTHOR: Robert - (U.S.A.)

The first was processed on 8.16.2010 via ACH, the second was processed the very next day 8.17.2010 using my bank debit card. Sprint apparently saw fit to take an additional $150.00 out of my account without my authorization. I've contacted my bank to cancel my bank debit card and had them send me a new one. I've removed the ACH information from my daughter's online account in hopes of avoiding future charges to my account.

-  I am not saying that this did happen, but there is one more possibility, and one you probably don't want to hear.  It is very possible that your daughter used your information that was on the on-line account to charge another $150.00 to your card.  Because if Sprint wanted to charge you the entire deposit, couldn't they have debited it when you paid the $85 activiation fee? 

Did you ever call Sprint to see what they said?

Did you ever ask your daughter to see if she did charge on it?

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#2 Author of original report

Proof of charges

AUTHOR: Pookie Bear - (United States of America)

Here is the information taken directly off my bank statement:

08/17/2010 SPRINT8006396111 ACHBILLPAY $150.00

08/16/2010 PMT DB SPRINT WIRELESS RESTON VA $150.00

08/09/2010 VSA PUR SPRINT WIRELESS 800-639-6111 VA $83.72

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