October 19, 2006 I started receiving sexually explicit advertisements to my Sprint Picture Phone. They are being sent to my phone from unknown senders constantly. They come at random times including 4:30am continuing all day long. It's displayed as picture mail and every time they're sent I get notification that I have picture mail. Once I open it there is graphic descriptions for p***s enlargements and sexual inhancement products. A website link is also provided in the mail. This is a phone I share with my child. I called sprint several times to try and get this to stop. So far it's been 1 and a half weeks and still no one has been able to help me. I was told there would be a block put on my phone and to give it 3days and the mail would stop.
I have over 20 of them saved to my phone, for Sprint Customer Service to read, they have not stopped. I've been bounced around from person to person, including Customer Service, Electronic Surveillance, Technical Support, Customers Service Supervisors back and forth department to department. There are no blocks available like normal Internet services provide so I can't block anything myself. Customer Service has no answers for me, other than telling me to change my telephone number or email address. I also was told to reply back to the message typing STOP and they should stop sending them. The representatives are not all on the same page, I keep getting air heads telling me to do things that are useless. I then call back when it doesn't work and the next rep has no reason why the other rep would tell me to do it.
The Tech Support Rep. I spoke to today tried to tell me that if I wanted them to find out where this mail is coming from so they can stop it, I would need to pay Sprint $20.00 so they could put a trace on it. She also had the nerve to get an attitude with me because I refused to pay it. The Woman I spoke to from Sprints Electronic Surveillance told me that the trace wouldn't work for this situation so I shouldn't do that, yet I still need to talk to tech support because her department can't help me! Thank god I didn't waste my $20 dollars as advised by a representative from Sprint! In the mean time I'm getting picture mails with very graphic subject titles and advertisements sent to my phone. I spent a total of 2 hours on the phone just today trying to get help from Sprint. This isn't the first time that I've received horrible customer service from them and as soon as my contract is up I'm going to let them go.
Until then I have no idea what to do about this sexual mail harassment. Sadly customers can go into a Sprint store and deal with one representative to purchase a phone. The connection process takes less than a half an hour after you pick out the phone you want. If you need help as an existing customer your screwed, you spend hours on the phone trying to get assistance, most of the customer service representatives never can help you, most of the supervisors are just as clueless as the reps who can't help you. I don't know what else to do other than let other people know that Sprint Is Horrible.
Burlington County, New Jersey