- Report: #934380
Report - Rebuttal - Arbitrate
Complaint Review: Sprint Wireless
Sprint Wireless6391 Sprint Parkway Overland Park, Kansas United States of America
Sprint Wireless Couldn't Provide Me with Service that Worked and Won't Reimburse or De-activate the Phones I PAID for Overland Park, Kansas
I finally got thru and was told I could cancel my service because they were changing the towers from 4G to LTE and it could be awhile until we got service but it was a couple days past my 14 day trial so in order for me to not be charged a cancellation fee I would have to send the phones back. I agreed and she said she would send the box and shipping info to send them and to find a new provider before the 19th of August. I called back a day later to see just how long it would be before the towers would be fixed and we would have good service. I was at first told it would be Oct. I then asked if they would be willing to credit my bill at all since my phones hadn't worked properly since we got them she told me she would give me $15! I told her that is insane that our phones do NOT work and you want to give me a $15 discount that it wasn't acceptable and I wanted to speak to a supervisor. I was advised that the supervisor was in a meeting and he would have to call me back. He called me back around 10pm (on my home phone I might mention because my cell phone didn't work). He then told me that the tower was fine and he wasn't willing to discount anything. I then said please continue with the cancellation and he said ok. I went and got service thru another provider.
I waited weeks for the stuff from Sprint to send the phones back it NEVER came. Now I do not want to send the phones back. They are MY phones I paid for them from a 3rd party. Sprint is now refusing to de-activate the ESN's. I called them today was trasferred twice and left on hold for 30 minutes to just have a supervisor pick up tell me she is on another call and will call me back at her conveinence. I asked her to not hang up on me but to leave me on hold she didn't answer and proceeded to hang up. Then I called back got transferred again to a man in another country who after having to repeat myself several times and why I was calling and who I wanted to speak to (he was in a dept that couldn't help me) he then told me he was sorry for all of the problems of the world including pollution and then asked me why I was acting the way I was! Then he put me on eternal hold for over 16 minutes and proceeded to hang up on me. GREAT customer service you have. I realize I am just a number in the grand scheme of things but you must not care that just like statistics say I WILL tell as many people as I can about the HORRIBLE service I have gotten from your company. Look I don't care at this point if you charge me cancellation fees just de-activate the ESN #'s on 3 phones!!! PLEASE people beware of Sprint they lie, are rude, hang up on you, and provide HORRIBLE service.
This report was posted on Ripoff Report on 08/29/2012 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Wireless/Overland-Park-Kansas-66251/Sprint-Wireless-Couldnt-Provide-Me-with-Service-that-Worked-and-Wont-Reimburse-or-De-ac-934380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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