• Report: #1170329

Complaint Review: Sprint Wireless

  • Submitted: Sun, August 17, 2014
  • Updated: Sun, August 17, 2014

  • Reported By: I_AM_NOT_STUPID — Massachusetts
Sprint Wireless
Nationwide USA

Sprint Wireless Deceptive Contract Practices and a series of covered up lies Overland Park, KS Nationwide

*Author of original report: There is always more

*Author of original report: Update on Sprint

*Consumer Comment: Here is the policy

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 I have just completed seven hours on the phone over the past three months with Sprint regarding a phone bill that is three times the amount that I was quoted in the store. The facts are:

 

  1. In June, I entered the Sprint Store located at 232 Andover Street, Peabody, MA 01960. A sales representative named Andrew Cutone was told that I wanted to add two new lines to a shared minutes and data plan. HE said that was what he was doing and that the MRC should be about $165.
  2. On or about July 5 I get a bill for $730 and I call customer care. They confirm that there is an error and that the bill reflecting a MRC of $180 will be issued no later than August 5.
  3. Upon receipt of my August 12 bill, I called again and was told that the person I spoke to had mis-spoken and that they could not be responsible for this
    1. They further stated that the two foot piece of thermal paper that they constite as a contract spelled all of this out and that it is my faulty.
    2. I of course told them that they said one thing and did something else and that the contract was too complex and too small to read at that time and that it is actually part of their process to say "This just says what we talked about", to get you to move through the line.
      1. I said that I thought it might also say that the sales reps name was Rumplestilskin and that they were claiming my first born and why weren't they taking him. He is a teenager and that would be worth the money....a little humor to a bad situation.
    3. I asked to speak to a manager and was told I could wait 72 hours. Really?
    4. After a long conversation four days later, I was told that they would fix everything and that they were sorry for the trouble.
      1. When I asked them for written confirmation, they of course said that they do not provide written confirmation......how convenient!
  4. I got my bill today and the bill is now $344 a month. Really? for three phones on the Framily plan?
    1. I called and spoke to Scott who put me on hold for 38 minutes to get his supervisor Eric.
      1. While on the phone waiting I asked Eric if he would stand for this if he were me. Of course he could not respond.
    2. Spoke with Scott to be told it was all my fault and then put me on hold for 27 minutes while I waited for a manager.
      1. While on the phone waiting I asked Scott if he would stand for this if he were me. Of course he could not respond.
    3. Spoke to Sara who was the worst of all, which is probably why she is a manager, and told me that I would have to wait for a call in beteween 24 and 72 hours.
      1. I told her that I work in a secure vault where cell phones aren't allowed and that I needed to be told a time or given a phone number. She refused.
      2. I then asked her if she was telling me I would need to take three days off to take your call. Her response was, you will have to do what you need to do to take the call....can you believe this.

So here is the Ripoff, they have misrepresented the bill amount, hidden behind a flabby piece of thermal paper that they rush you through, promised one thing and then the next representative was wrong but they can do anything, and I would have to pay in excess of $900 to cancel them!! Plus buy three new phones else where.

Oh yeah, they also do not have a publish consumer affairs line. Off to my state's attorney general I go!!


This report was posted on Ripoff Report on 08/17/2014 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Wireless/nationwide/Sprint-Wireless-Deceptive-Contract-Practices-and-a-series-of-covered-up-lies-Overland-Par-1170329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

There is always more

AUTHOR: I_AM_NOT_STUPID - ()

Again thank you for your feedback and questions. The fact of the matter is that I probably should have provided far more detail than I did. Candidly I did not expect so pointed responses from individuals not associuated with the bank.

Regardless, I did use soft language regarding Citizens who actually made my life absolutely miserable for three weeks over this and they did in fact close the account. I suppose concilliatory tone weakened my comments.

Ultimately, what I did not say is that we endured the loss of our home and a family member and had to deal with relocating and recovering all at the same time as this. That was the reasin fir the delay in both cases.

Also, I have made sure that I have paid every fee and dollar amount that applied to items that they did clear. As for the other items, they had been outright rejecting all items for the weeks prior and I had no reason to expect that they would open the flood gates once the account was closed (that just does not make sense).

Anyway, again, thank you for your feedback as it is what makes this forum work.

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#2 Author of original report

Update on Sprint

AUTHOR: I_AM_NOT_STUPID - ()

Not sure if Stacey -() is an employee of some sort or just thinking that they are high and mighty. You never know who you are dealing with in real life.

Be that as it may, Sprint apparently does read these reports and I was contacted in less than four hours by a corporate resource. As of 6:30 PM last evening, we spoke in detail about this matter and I have been promised a return call with results at 6:30 PM EST today. The individual I spoke with was courteous, professional, clearly understood the issues that I was contending and very result oriented.

I am hopeful and encouraged that this matter will be resolved. I will update as more develops.

 

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#3 Consumer Comment

Here is the policy

AUTHOR: Stacey - ()

 Activ. Fee: $36/line. Credit approval required. Framily Plan: Offer ends 8/31/14. Month to month term. Includes unlimited domestic Long Distance calling, texting and 1GB/mo./line on-network data allowance. Add'l data: 1.5¢/MB. 3rd party content/downloads are add'l charge. Int'l svcs are not included. Pricing may vary for existing customers. Max of 10 phone lines per group. Excludes existing accounts and discounted phones. Group members must agree to share their names, last 4 of phone numbers, Framily ID, group status, and that they are subscribed to Framily plan with group. To withdraw consent, member must enroll in a different service plan. Withdrawal does not affect ability to subscribe to other plans. Sharing Framily ID allows others to join group. All group members may invite others to join. Separate bills are per account. Discounts: Awarded $5-$30/mo./line off $55 base rate plan depending on number of members in the group. Discounts not prorated. Groups cannot merge. Pricing may vary for existing customers. Max of 10 phone lines per group. Excludes existing accounts and discounted phones w/term agmt. Group members must agree to share their names, last 4 of phone numbers, Framily ID, group status, and that they are subscribed to Framily Plan with group. To withdraw consent, member must enroll in a different service plan. Withdrawal does not affect ability to subscribe to other plans. Sharing Framily ID allows others who are eligible to join group. All group members may invite others to join. Discounts: Awarded ($5-$30/mo./line) within 2 invoices (timing may vary based on different invoice cycles for Group members). Discounts not prorated. Groups cannot merge. Usage Limitations: Other plans may receive prioritized bandwidth availability. Streaming video speeds may be limited to 1 Mbps. Sprint may terminate service if off-network roaming usage in a month exceeds: (1) 800 min. or a majority of min.; or (2) 100 MB or a majority of KB. Prohibited network use rules apply--see sprint.com/termsandconditions. Unlimited Guarantee: Available while line of service is activated on Sprint Framily Plan, Unlimited, My Way Plan or My All-in Plan. Applies to unlimited features only . Price and phone selection subject to change. Account must remain in good standing and non-payment may void guarantee. Non-transferrable. 3 GB Buy Up: Includes 3GB/mo. on-network data allowance. Add'l on-network data usage 1.5¢/MB. Does not combine or stack with other data. Unlimited Data and Annual Upgrade Buy Up: Req. min.12 consecutive payments, new Installment Agreement, acct. in good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled installment payments are waived $350 Citibank Card Offer: Offer ends: 6/12/2014. Consumer, IL and CL lines porting to Sprint Framily Plan only. Amount based on ETF (Early Terminiation Fee) charged or remaining balance on install-bill device (excludes Prepaid devices). All lines must be ported from an active wireless line at another carrier and remain active and in good standing for at least 45 days to receive the prepaid card. Allow 12 weeks for your prepaid card to arrive. Register at www.sprint.com/switchtoframily. Excludes 11+Corporate-liable, upgrades, replacements, and ports made between Sprint entities or providers associated with Sprint (i.e., Virgin Mobile USA, Boost Mobile, and Assurance), and plans $10 or less. Not be combinable with other offers. Visa Prepaid Card: Cards are issued by Citibank, N.A., pursuant to a license from Visa U.S.A. Inc., and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere Visa debit cards are accepted. Sprint Easy Pay: Req. 24 mo. installment agreement, 0% APR, & qualifying device & service plan. Credit approval req. Device pricing for well-qualified buyers. Monthly payment terms for all others will vary and a down payment may be required. Down payment, unfinanced portion and sales tax (on full purchase price) due at purchase. If you cancel wireless service, remaining balance on device becomes due. Tablet: Offer ends 7/10/14. While supplies last. Taxes and svc charges excluded. No cash back. May not be combinable with other tablet offers. Requires activation of a line of service on a Framily plan during the same transaction. Other Terms: Coverage and offer not available everywhere. The Nationwide Sprint Network reaches over 279 million people. The Sprint 3G network reaches over 277 million people. Sprint 4G LTE network reaches over 200 million people. See Sprint.com/coverage for details. You can view the Sprint privacy policy at Sprint.com/privacy. May not be combinable with other offers. Restrictions apply.

SO I suggest you talk to the individuals on your plan - sounds like someone went over their alloted time and text -

AND how does someone spend 7 hours on the phone with Sprint in three months?? Did you calculate this time?? Did you keep a journal?? Good luck with the State Attorney - I will almost guarantee this individual has alot more things on their plate than your pathetic complaint.

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