- Report: #1168787
Report - Rebuttal - Arbitrate
Complaint Review: Sprint Wireless
Sprint WirelessNationwide USA
Sprint Wireless Sprint ruined our credit, lied, and has made it absolutely impossible to remedy the situation! RUN, DON'T WALK from this company!!! Nationwide
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Last year, we decided to switch our cell phone plan over to Sprint from AT&T. Huge mistake! We are a family of four, and came to Sprint, picked out our phones, and signed up. There were problems that very first day with Sprint's "Security" system. They require you to have a pin, which we gave them (our son's birthday). Then, my husband had to talk on the phone to a representative, that the rep in the store had to call.
During this call, the rep on the phone was asking my husband a series of questions designed to verify his identity (aparantly his SS card, Driver's license, birth certificate, and a bill from our home weren't enough). At one point my husband couldn't hear her well, and she said to him, "Sir, it seems that you are asking someone else for help with this question, I am warning you that if I determine you are indeed asking for help with these questions, I will hang up and you will not be eligible for Sprint). She was horribly rude, and my husband felt like he was on trial. Well, the connection was bad, and he couldn't understand her yet again, paused, and she hung up.
A few days went by, and I decided (huge mistake), to try again. We called and talked to a manager, told them what happened, and he allowed us to get service. So, later that day we went back to the Sprint store in our town. They were very helpful, got us all phones, ported our numbers and we went home.
Immediately after coming home, we realized that we had absolutely no service inside our home. We had to go outside on the driveway to get any service. Well, this was not going to work, so the very next day we went back to AT&T, ported all our numbers back and headed back to Sprint. This was within 24 hours that we returnred everthing, in original boxes, and had less than 5 minutes of useage total on our lines.
The manager at Sprint was apologetic, and took everything back and informed me that we were to be ch arged nothing because we brought everythign back so quickly and had almost no useage. It was a giant pain and I was exhausted after everything, but grateful to be back to AT&T, even though they were more expensive monthly.
About a month later, I got a bill from Sprint for almost 1300.00! I was furious! I called the number provided i the bill, and when they asked for our pin, I gave them the pin we signed up with, and was told it ws incorrect. Then we went through a series of possibilities for what the pin could be, all of which were incorrect. At this point I was told that they couldn't talk to me about my bill unless I knew my pin and they couldn't give me a new pin!!! I said, well what can I do about this!?? This bill is incorrect. We have a zero balance!! They said they couldn't help me unless I had my pin.
So, I went into the store where it all started. They told me that indeed I should not have a balance because they all remembered us, but that because I wasn't a customer anymore, they didn't have access to our account.
Then another bill came. I called again and demanded to speak to a supervisor. The supervisor told me that they could mail me the pin, but it would take about 2 weeks to arrive. Meanwhile, I am still getting bills for nearly 1300,00!! The letter never arrived. A month goes by, and no letter. So, I call again and am told that they are not allowed to mail out the pin.
Then, my father died, and for a while, I forgot about this nightmare, until a few months ago when I started getting bills from a collection agency now that Sprint sent my bill to!!!
So, I went back to the store. They still remembered me. They were upset too, so the manager called Sprint from the store. He was told the same thing--unless we know our pin, they cannot talk to us about our bill. So, I called again, furious because now our credit is tarnished and we have collection agency calling us every single day!!! Sometimes more than once a day!!! I was told again, no pin, no help!!! This cannot be legal?? We are completely trapped! I don't know what to do. Buyer beware of Sprint!! What a nightmare. All I have left at this point is to try to dispute the charges on our credit report. What a horrible, violating feeling.
This report was posted on Ripoff Report on 08/10/2014 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Wireless/nationwide/Sprint-Wireless-Sprint-ruined-our-credit-lied-and-has-made-it-absolutely-impossible-to-1168787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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