• Report: #1145881

Complaint Review: Sprint and IC Systems

  • Submitted: Mon, May 12, 2014
  • Updated: Mon, May 12, 2014

  • Reported By: CO Gal — Parker Colorado
Sprint and IC Systems
Nationwide USA

Sprint and IC Systems - taken to collections for returned equipment; no one will help me fraud, collections, telecommunication, cell phone, Sprint, IC Systems Nationwide

*General Comment: Contract...

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12/3/13: Called Sprint to terminate my service early (due to lack of service, despite usage of their "Airwave" device. The gentleman on the phone promised me: 

- $134 buyback for my iPhone 4S (which would cancel out my outstanding balance and yield me a check for $58.34 - yes, a check... not a statement credit that goes to no one since there was no balance).

- that I would receive an envelope to ship back the Airwave to Sprint soon 

January 2014: Called Sprint because I got a new bill with no credits.

Since then... called mulitple times because I never got a return label for the Airwave. I was sent to a company store in Parker, CO to pick up the return label. It was not there, so I was sent to a corporate store in Lone Tree, CO. I was told by the manager there that they could not take my equipment because it would not credit my account. 

I called Sprint three more times before a label was shipped to my home. I returned it in April (yes, four months to get a label). 

I received confirmation on 4/23/14 that the equipment had been returned and processed. Over a week later, my account was sent to collections (IC Systems) for the AIRWAVE DEVICE. I called ICS and Sprint and no one can help me. Despite the fact that I have PROOF that the device was returned, they won't take me out of collections. They are demanding $91... the Airwave credit is supposed to be $125. 

When I mention the $58 I am owed, I am told a multitude of lies: 

* They do not credit overages when accounts are closed, 

* There is no balance because the Airwave wasn't returned (see above), 

* I will receive a check within 10 day (LOL, this was months ago). 


I have been promised a call back THREE times (from different attempts at reaching a manager) from a call center in New Mexico. I have not received a single call. 

Today, I called Sprint FOUR times and demanded to be transfered to a manager. Each time, I was hung up on while being transferred. I refrused to regurgitate my story for another helpless rep, as I have 100x already. 

I have been begging local managers to help me. They said that they cannot do anything from the retail level... I have been begging the social media team (via Facebook) to help me. They cannot access internal conversation records. I ask people at the call center for their email address so that I can send them my documentation...they claim to not have email. 

Oh. My. Lord. All I want is to be taken out of collections, and I want my $58.34. 

This report was posted on Ripoff Report on 05/12/2014 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-and-IC-Systems/nationwide/Sprint-and-IC-Systems-taken-to-collections-for-returned-equipment-no-one-will-help-me-1145881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment


AUTHOR: Tyg - ()

 Its unfortunate that you are dealing with this issue. I know WHY they are not giving you your way. Its because you broke your contract early. Which means that NO MATTER what a rep says to you, they can ONLY do what the contract that you agreed to and signed. This means that unless there is an "escape clause" built into your contract, they are going to hold you to the FULL terms that you agreed to. Now I KNOW what you are going to say. You are going to say that because they had crappy service and you couldnt make a call out of your own home that they should allow you out of your contract. In principle I agree with you, but unfortunatly the contract takes complete precedent.

They are not going to work with you because you broke the contract. At that point YOU are no longer a customer and they will just let the collections dept handle it. Until the contract issue is taken care of, you wont see them budge.

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