- Report: #1145881
Report - Rebuttal - Arbitrate
Complaint Review: Sprint and IC Systems
Sprint and IC SystemsNationwide USA
Sprint and IC Systems - taken to collections for returned equipment; no one will help me fraud, collections, telecommunication, cell phone, Sprint, IC Systems Nationwide
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12/3/13: Called Sprint to terminate my service early (due to lack of service, despite usage of their "Airwave" device. The gentleman on the phone promised me:
- $134 buyback for my iPhone 4S (which would cancel out my outstanding balance and yield me a check for $58.34 - yes, a check... not a statement credit that goes to no one since there was no balance).
- that I would receive an envelope to ship back the Airwave to Sprint soon
January 2014: Called Sprint because I got a new bill with no credits.
Since then... called mulitple times because I never got a return label for the Airwave. I was sent to a company store in Parker, CO to pick up the return label. It was not there, so I was sent to a corporate store in Lone Tree, CO. I was told by the manager there that they could not take my equipment because it would not credit my account.
I called Sprint three more times before a label was shipped to my home. I returned it in April (yes, four months to get a label).
I received confirmation on 4/23/14 that the equipment had been returned and processed. Over a week later, my account was sent to collections (IC Systems) for the AIRWAVE DEVICE. I called ICS and Sprint and no one can help me. Despite the fact that I have PROOF that the device was returned, they won't take me out of collections. They are demanding $91... the Airwave credit is supposed to be $125.
When I mention the $58 I am owed, I am told a multitude of lies:
* They do not credit overages when accounts are closed,
* There is no balance because the Airwave wasn't returned (see above),
* I will receive a check within 10 day (LOL, this was months ago).
I have been promised a call back THREE times (from different attempts at reaching a manager) from a call center in New Mexico. I have not received a single call.
Today, I called Sprint FOUR times and demanded to be transfered to a manager. Each time, I was hung up on while being transferred. I refrused to regurgitate my story for another helpless rep, as I have 100x already.
I have been begging local managers to help me. They said that they cannot do anything from the retail level... I have been begging the social media team (via Facebook) to help me. They cannot access internal conversation records. I ask people at the call center for their email address so that I can send them my documentation...they claim to not have email.
Oh. My. Lord. All I want is to be taken out of collections, and I want my $58.34.
This report was posted on Ripoff Report on 05/12/2014 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-and-IC-Systems/nationwide/Sprint-and-IC-Systems-taken-to-collections-for-returned-equipment-no-one-will-help-me-1145881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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