Sprint Shena ,manager, Horrible coverage, lying to consumers!!!! Dallas, Texas
I have had issues with Sprints customer service department since starting service with them. My complaint
mainly has to do with their customer service reps telling my wife and I one thing and then them doing another.
For the first year the main issue lied in the fact none of their reps spoke English. Which made communicating accurately with them extremely difficult. But the last year even though we were speaking to English speaking individuals they would give incorrect information to my wife and I regarding their services. Basically the costs of their services. Saying we wouldn't be charged and then charging us for things. Which is why we finally left them. The most recent being are final bill. Before we
actually left My wife contacted them inquiring about their policy regarding leaving mid billing cycle. He assured my wife that the bill would be prorated according to our usage. Which was a total lie because in reviewing our billing agreement after the fact it states they do not. So we went ahead and started a plan with a different company mid cycle on the information this individual gave my wife. Also most recently my wife had lost her phone. So she called about forwarding her phone calls to my mothers spare phone. The rep she spoke to said there was no charge for that but sure enough on the next bill there were charges for that. Then she called back to dispute those charges and turn off the call forwarding. They said they would remove those which they did. But neglected to turn off the call forwarding which incurred more charges. Two more hours on the
phone being transferred back and forth only to have the manager hang up on my wife before resolving the situation. So now I called back today a hour later I had the charges removed for the call forwarding again. This is ridiculous. I just want sprint to stand by what their so called reps are telling their clients!! I don't believe my family and should have to pay for their lack of knowledge and training!
I would like to pay for the six days their rep told my wife we would responsible for. I just want to put this whole negative two year experience behind us. I work for a company that actually complies with what our reps tell our customers.
That is how reputable businesses are ran. I also would like to see that the rep and the managers she spoke to are made accountable for their negligent actions. Thank you
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