- Report: #72620
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
Sprint9401 Williamsburg Plaza #100 Louisville, Kentucky U.S.A.
SprintPCS Deceptive Billing Practices ripoff Louisville Kentucky
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We learned very recently that this is not so. On my most recent bill, I was charged $69.20 in additional charges because of 15 calls that supposedly originated at 8:58 or 8:59 pm. I know for a fact that our phones said 9pm when we made the calls - we would not have made them otherwise.
I called customer service twice. Both times, I was told that they would credit half of the charges but not all of them. That they found my story "hard to believe." They told me that we needed to take our phones to a Sprint store to have them checked out. The nearest one that my girlfriend could get to is an hour away from where she lives. She drove the hour out there only to have the staff there laugh at her, tell her there was nothing wrong with the phone, and (unbelievably) offer to sell her another plan with more minutes.
This report was posted on Ripoff Report on 11/20/2003 11:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/Louisville-Kentucky-40222/SprintPCS-Deceptive-Billing-Practices-ripoff-Louisville-Kentucky-72620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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