- Report: #72620
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
Sprint9401 Williamsburg Plaza #100 Louisville, Kentucky U.S.A.
SprintPCS Deceptive Billing Practices ripoff Louisville Kentucky
We learned very recently that this is not so. On my most recent bill, I was charged $69.20 in additional charges because of 15 calls that supposedly originated at 8:58 or 8:59 pm. I know for a fact that our phones said 9pm when we made the calls - we would not have made them otherwise.
I called customer service twice. Both times, I was told that they would credit half of the charges but not all of them. That they found my story "hard to believe." They told me that we needed to take our phones to a Sprint store to have them checked out. The nearest one that my girlfriend could get to is an hour away from where she lives. She drove the hour out there only to have the staff there laugh at her, tell her there was nothing wrong with the phone, and (unbelievably) offer to sell her another plan with more minutes.
This report was posted on Ripoff Report on 11/20/2003 11:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/Louisville-Kentucky-40222/SprintPCS-Deceptive-Billing-Practices-ripoff-Louisville-Kentucky-72620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.