My report is simple and pretty clear cut, a couple of years back I was on the ropes about starting service with T-mobile or Sprint. I was still pretty new to the area being that I was stationed in Las Vegas as an active duty member of the Air Force. This lead me to pursue a reputable cellular service that I would use as my primary line to speak with friends and family.
I visited my local sprint store and told them that I would like to start a service but that T-mobile was looking pretty good since they were also pretty cheep at the time. I mentioned that I was a military member and showed them my ID. They told me that I was eligible for a discount explained my monthly price to me. This lead me to choose Sprint as my service and I proceeded to enroll in a two year agreement with them. I was very happy service, and as time went on I even added two lines.
Well recently, most of my lines were nearing the end of their contracts and I was faced with the choose of staying with Sprint or possible switching over to T-mobile. T-mobile is now offering a better price then sprint can compete with considering they have a unlimited 49.99 a month no contract plan and I already own devices that will work on their network. I weighed the pros and cons and based on the fact that I was already receiving a decent price with sprint and that it would be easyier to just keep things the way they were rather then go through the big ordeal for saving $10-15 bucks a month I just choose to stay with sprint. So I upgraded my phone and extended my contract another two years.
Here is where the problem occurs, a week after renewing my contract with sprint I was informed that I needed to click a link on my phone to see if I was eligible for a discount. I received this message a few times so I visited my local sprint store to ask them what it was about. When I arrived at the sprint store they told me I just needed to submit proff of my employee discount, so I handed them my militarry ID again, and they proceeded to tell me that I was going to be paying an additional $10.50 a month because I would be dropping down from a 27% discount to a 15% discount. I was confused so I asked why the decrees in discount. They explained to me that I had been using the wrong employee discount the whole time and that I would need to have it corrected. I tried to explain to them that my decision to initially join their service was based on the original price and I wasn't comfortable paying an additional $10.50 a month now.
I contacted costumer support and they informed me because of all the fraudulent discounts that had occurred they were conducting audits and removing discounts from peoples accounts. I tried to explain to them that if I was aware of all of the facts I would have never started my sprint service let alone enroll in an additional 2 years of service. So now I am stuck paying about $25 dollars more a month for a service that I could be receiving at T-Mobile all do to the fraudulent acts of a sprint employee. I do not see how this is fair to the consumer and would really appreciate help with this manner. I feel that it would be fair to either offer the $10 monthly adjustment or allow me to terminate all contracts with no Termination fee so that I can take my business else where, yet sprint does not feel the same way and is unwilling to do either. In steed they just apologized and keep saying there is nothing they can do.