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  • Report: #664827

Complaint Review: Sprint

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  • Submitted: Tue, November 23, 2010
  • Updated: Tue, November 23, 2010

  • Reported By: ConsumerInformant — Charleston South Carolina United States of America
Sprint
6391 Sprint Parkway Overland Park, Kansas United States of America

Sprint Nextel Inferior service, stole money, dishonored payments Overland Park, Kansas

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My husband made specific payment arrangements with this company.  After his last payment, he received notices on his cell with the company's threats to shut his service off.  When he called to explain the payment arrangements, the "customer service" person refused to honor them and continued to tell him his service would be shut off.  My husband tried to reach several people to explain the payment arrangements and was met with refusal after refusal to honor their agreement.  His service was shut off shortly thereafter, despite the fact that he had already made his payment for the month, with the bank statement to prove it.  So we are now out the money, his service and our only method of contact between us and his work.  Being a servicemember, he needs to have a constant method of contact in case he is recalled to work for any reason (if they cannot reach him, he receives severe punishment).  Thanks to Sprints dishonesty, he is not only tied to the house at all hours after work, we are also out of a good deal of money that we could have used on Christmas gifts for our children! Had we known they intended to shut down his service regardless of the fact that they already had our money, we'd have just kept it and spent it on Christmas gifts for our children!  I would highly encourage everyone, and military members who need to be in contact with work (and their families while they're at work!) to seek service with a reputable, honorable carrier and leave Sprint far, far behind.

This report was posted on Ripoff Report on 11/23/2010 04:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/Overland-Park-Kansas-66251-4300/Sprint-Nextel-Inferior-service-stole-money-dishonored-payments-Overland-Park-Kansas-664827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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