- Report: #480072
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
Sprint6200 Sprint Pkwy Overland Park, Kansas United States of America
Sprint Sprint Nextel Sprint Cellular giant erases contacts off my phone then refuses to honor free cell phone as apology Fridley, Minnesota
*Consumer Comment: IM NOT SURPRIZED
The repair took a few minutes and soon I was on my way. When I opened my contacts, I only had names. All the other data was gone. This is my primary 'computer' when I travel and keep all notes of my clients in my phone. I have lost thousands in business due to the loss of data.
Sprint Executive Services said they would send a new phone as an apology. Not much of an apology but I agreed to it. The e-mails back and fourth from the Customer Service Department told me I could pick a phone and suggested the Palm Pre. They told me to wait for the Pre to come out. I waited for months.
Now, Sprint tells me that I can't have the Pre. They tell me it is not part of the free phones they regularly ship to customers for grievances.
So, after losing thousands of dollars through lost client data...after waiting for nearly 6 months for a phone...never asking for free service or making any other demand...I'm stuck.
Pulling my business from Sprint does me no good. I've been a loyal customer of theirs for nearly 10 years. What do I do?
This report was posted on Ripoff Report on 08/14/2009 03:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/Overland-Park-Kansas-66251/Sprint-Sprint-Nextel-Sprint-Cellular-giant-erases-contacts-off-my-phone-then-refuses-to-ho-480072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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