Sprint Sprint PCS, Sprint Wireless SMARTPONE PLAN HAD OVER 7 YEARS, NOW TOLD NEED NEW HIGHER PLAN & SMARTPHONE Overland Park Kansas

I have been a long time customer of Sprint over 7 years. At the time I bought what they told me was a smart phone. A Palm Treo to be exact. The phone has worked well up until the last year. Everytime I contacted them they would say you can't upgrade to any new smart phones you need to subscribe to a more expensive plan. I asked them what phones would work with my plan and they told me a Palm Pixi would work. So I went out and bought 3 Palm Pixis (one for each of my lines) based on their recommendation.  I spent over $240 plus tax for the three phones. When I called in to activate I was told by another supervisor that I could not activate. That yes the phone is compatible but I couldn't activate unless I changed my plan! Doesn't make sense?

So then I ask the first lady for a credit. She says she can cancel my service and give me a month free. Not much considering based on their recommendation I bought $240 worth of equipment that is useless to me. However, then I ask to be transferred to a supervisor. The lady refuses. Only after I tell them I am starting to record the call and am formally requestinga supervisor do they then transfer me. When I finally reach a supervisor, the supervisor Heather says she will not offer a credit and only cancel my service.

Talk about customer service! A person who has been a client for over 7 years. I will never use Sprint again after this experience and suggest anybody thinking about Sprint consider this experience when deciding whether they want to be a client.