Sprint Nextel RETURNED PHONE, PROMISED TO WAIVE EARLY TERMINATION FEES IF PHONES WERE RETURNED, NOW THEY REPORTED TO CREDIT BUREAU... BUT IS THEIR ISSUE Overland Park, Wisconsin

Customer service has bounced me all over the place for months.  I have spent hours on hold getting transferred.  First, I was having issues with both phones getting reception.  Finally... a manager told me to send the phones back and they would waive the early termination fees since I was a long time customer.  I returned the phone... thought it was all resolved.  Then I received a notice from NCO Financial Systems stating I was going to get reported to the credit bureau.  This is bullshit.  I have never had a ding on my credit report and it is close to 800 last time I checked.

I called into customer service on October 11th... got transferred all over the place.  I was told, "We have to search for the phones... we cannot find them... we will call you back within the next couple of days."  No phone call back.  Then I received another letter from NCO... I called them on November 5th at 7:10 p.m.  They said... we show that you were charged an early termination fee... not for the phones.  They made me call into sprint... I have now been on the phone for 43:55 and been transferred to 5 different people.  The fourth told me... oh... they called you today to tell you they were denying the credit and they can't find the phones.  I asked what time they may have called... they said... oh... at 7:24 p.m.  Um... it is 8:03 p.m. right now.  So... the manager must have decided to call while I was on the phone with customer service?

Upon the advise of my attorney... I have filed the following complaint with the FCC.  I will have him follow up and send Sprint his bill.

Dmitri

FCC Submission Confirmation: 2000B
Acknowledgement of Submission from John Kellner on 11/05/2012, reference number 12-C00438221.
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