- Report: #965176
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
Sprint6200 Sprint Parkway Overland Park, KS 66251-430 Overland Park, Wisconsin United States of America
Sprint Nextel RETURNED PHONE, PROMISED TO WAIVE EARLY TERMINATION FEES IF PHONES WERE RETURNED, NOW THEY REPORTED TO CREDIT BUREAU... BUT IS THEIR ISSUE Overland Park, Wisconsin
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I called into customer service on October 11th... got transferred all over the place. I was told, "We have to search for the phones... we cannot find them... we will call you back within the next couple of days." No phone call back. Then I received another letter from NCO... I called them on November 5th at 7:10 p.m. They said... we show that you were charged an early termination fee... not for the phones. They made me call into sprint... I have now been on the phone for 43:55 and been transferred to 5 different people. The fourth told me... oh... they called you today to tell you they were denying the credit and they can't find the phones. I asked what time they may have called... they said... oh... at 7:24 p.m. Um... it is 8:03 p.m. right now. So... the manager must have decided to call while I was on the phone with customer service?
Upon the advise of my attorney... I have filed the following complaint with the FCC. I will have him follow up and send Sprint his bill.
FCC Submission Confirmation: 2000B
Acknowledgement of Submission from John Kellner on 11/05/2012, reference number 12-C00438221.
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This report was posted on Ripoff Report on 11/05/2012 07:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/Overland-Park-Wisconsin-66251/Sprint-Nextel-RETURNED-PHONE-PROMISED-TO-WAIVE-EARLY-TERMINATION-FEES-IF-PHONES-WERE-RETU-965176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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