- Report: #760917
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
Sprint2001 Edmund Halley Drive Reston, Virginia United States of America
Sprint Sprint Mobile Bait and Switch Scam Plans Reston, Virginia
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** By the way here is a link to Google results with multiple issues of the like:
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Bait and Switch (Chat logs about the offer they later refused to honor)
*Chat have been edited for brevity but not the content except names and personal data**
Your session ID for this incident is 3371941.TimeDetails
08/04/2011 10:33:04AM Agent (Letoya N.): "We are unable to setup an employee referral account in this chat session."
08/04/2011 10:33:20AM JOHN: "Then can you put me intouch with a supervisor"
08/04/2011 10:33:25AM Agent (Letoya N.): "Sure."
08/04/2011 10:34:02AM Agent (Letoya N.): "Please allow me a few moments to check."
08/04/2011 10:37:21AM Agent (Jena J): "Hi John."
08/04/2011 10:37:25AM JOHN: "Hi Jena"
08/04/2011 10:37:30AM Agent (Jena J): "Please allow me a few moments while I go through your concern."
08/04/2011 10:37:51AM JOHN: "Sure"
08/04/2011 10:42:11AM Agent (Jena J): "I am sorry for the delay."
08/04/2011 10:42:23AM Agent (Jena J): "I am going through you account details."
08/04/2011 10:43:55AM JOHN POWELL: "I am merely trying to make use of" the offer that was presented to me when I signed up. This entails 1600 voice minutes (any mobile , anytime) with unlim data and text for $99 through Sprint referral.
08/04/2011 10:45:05AM Agent (Jena J): "Thank you for providing the details."
08/04/2011 10:47:07AM Agent (Jena J): "Well, as you were informed earlier, the referral plan can only be added at the time of activation and an existing plan can not be changed to a referral plan, however we have another plan with unlimited minutes, texts and data, which is for $99.99. You can" get that plan if you want.
08/04/2011 10:48:30AM JOHN: "That is fine, I am not concerned what the plan name or discount or service is titled by. I just merely want to make the most use of this option. Only the two lines (xxxx and xxxx) would be using what you offered me above. The third line is a sprint airave" that I use to try to get signal at home
08/04/2011 10:49:09AM Agent (Jena J): "I appreciate your understanding."
08/04/2011 10:49:20AM Agent (Jena J): "Please allow me a few moments to give you some more details."
08/04/2011 10:49:34AM JOHN: "Ok, thank you for your time"
08/04/2011 10:52:54AM Agent (Jena J): "I am sorry for the delay."
08/04/2011 10:53:59AM JOHN: "Thats ok"
08/04/2011 10:54:46AM Agent (Jena J): "Well, the plan I offered you is an individual plan. There is another plan with 1500 anytime minutes. Unlimited Anytime Anymobile, texts and data. That would be for $129.99 for 2 lines."
08/04/2011 10:55:23AM Agent (Jena J): "With your existing employee discount, it will cost you around $115.00."
08/04/2011 10:55:29AM Agent (Jena J): "Will that be fine?"
08/04/2011 10:57:36AM JOHN: "I appreciate your research. However, what I presented you with you told me was not available under the sprint association plan but could be offered for unlimited everything for $99 that you just offered above. Are you not able to now provide what you offe" red at the price above?
08/04/2011 10:58:08AM Agent (Jena J): "I understand your frustration and apologize for the inconvenience. Please give me a moment while I research your issue."
08/04/2011 10:58:46AM JOHN: "I currently pay about $80 a month. This would be a just in $20 dollars if I take what I was promised to $99. Now, your telling me it will be $115 which is a jump of almost $40 ??"
08/04/2011 10:59:11AM JOHN: "Again, thank you for your time"
08/04/2011 10:59:54AM Agent (Jena J): "I understand John, however that is the plan available, which matches your requirement."
08/04/2011 11:00:12AM Agent (Jena J): "Thank you for your understanding. I really appreciate it."
08/04/2011 11:01:26AM JOHN: "Your welcome. I am certain that we will be able to reach a fair and just agreement"
08/04/2011 11:04:39AM Agent (Jena J): "Well, there is no other plan available and I am sorry, systematically it is not possible to apply a discount against the monthly service charges."08/04/2011 11:04:52AM Agent (Jena J): "I apologize for the inconvenience."
08/04/2011 11:06:52AM JOHN: "So are you telling me that Sprint will not honor what I was offered and what you offered me in this chat?"
08/04/2011 11:07:35AM Agent (Jena J): "Could you please tell me when was the original offer made and by whom?"
08/04/2011 11:08:38AM JOHN: "Well, to bring things most current, you just offered me Unlimited voice/data/text for $99."
08/04/2011 11:09:15AM Agent (Jena J): "The plan is still available, however that is an Individual plan."
08/04/2011 11:09:17AM JOHN: "Then you tell me it is for one line. I thought I made it clear to you as you told me you were reading through the notes on my account"
08/04/2011 11:10:26AM Agent (Jena J): "Currently, you are on Sprint Relay individual plans on both the lines."
08/04/2011 11:12:46AM JOHN: "With all due respect this is absolutely maddening. I have tried so patiently over the last few months to get issues resolved only to have offers made that are not honored or to have the details changed on me. I know precisely what Plan I am on and have ex" palined that to each and everyone in Sprint that I have talked to. I would be willing to accept the offer of unlimited everything for $115 IF you will continue to apply my discount and we can be finished here
08/04/2011 11:13:33AM Agent (Jena J): "I understand your frustration and apologize for the inconvenience."
08/04/2011 11:14:10AM Agent (Jena J): "The plan I told you about is for $129.99, however after your current 11% employee discount it will be $115."
08/04/2011 11:14:58AM JOHN: "Can you not issue some continued credit in order for me to get the price offered at $99 or should I just give up and cancel my services?"
08/04/2011 11:16:00AM Agent (Jena J): "I am really sorry. Had that been possible, I would have already told you about it and I am also sorry to know that you want to cancel your services. I would request you to contact our Account Service department once to discuss this further."
08/04/2011 11:16:14AM Agent (Jena J): "You can contact them by dialing *2 from your sprint phone."
This report was posted on Ripoff Report on 08/04/2011 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/Reston-Virginia-20191/Sprint-Sprint-Mobile-Bait-and-Switch-Scam-Plans-Reston-Virginia-760917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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