- Report: #1069742
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
Sprint6391 Sprint Parkway, Overland Park KS 66251-4300 , Select State/Province USA
Sprint Sprint fraud and rip-off practice on datal serice charges for non data contracts. Overland Park Kansas
*General Comment: Consumers should never be responsible for services they do not need.
*General Comment: Let me get this....
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Here my story about my mom's Spint cell phone. She has her phone for years. He service contract is most basic one and has no any data or internet service included. She is 79 years old and have no idea how to text or brouse. Her phone is not a smart phone and has very limited data abilities - simpliest one, offered by Sprint.
Recently s**+ received a bill on which appeared a charge $75 for 2558 KB of data service. I spent hour on phone with their customer service - but respond was that charge is valid, she is responsible for any data transfer of outgoing (which is impossible for my mom) or incoming (even from uncnown spammer) data.
Pricing was ridiculosly high - 20C for text message and 3C per 1KB of data.
In addition they did not tell me where tthis data came from and whot kind of data it is. Only information was given to me which dates and how much. Seems to be it was a few 30-60 KB messages ( probably text) and one 2430KB transfer
(Maybe pics? or internet?) I checked messages and internet log on her phone - nothing over there shoving such activity.
Still Sprint representative insisted that telephone memory is not prove and my mom probably accidentaly press button for Internet.
Finally the 've made a "settlment" - took off $30.00 wch mean that mom mom still ripped of $45 for nothing.
After my request they they disabled digital service for her account.
So Sprint did:
1. Sold telephone with data service available, did not warned about it, and did not offered to disable it.
2. Charged my mom, ridiculucly high, for activities that she never did.
3. Their custoimer service did not do anything to fix situation right way.
So be avare about Sprint data rip-off.
This report was posted on Ripoff Report on 07/24/2013 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/Select-StateProvince/Sprint-Sprint-fraud-and-rip-off-practice-on-datal-serice-charges-for-non-data-contracts-1069742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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