- Report: #891869
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
SprintInternet United States of America
Sprint Nextel Will not correct overage charge resulting from a faulty phone Internet
Several months ago we got a bill with more than 100 minutes over our usual time (we are usually about that much under.) After several hours on the phone with Sprint - and three trips to the service center - they determined that our phones were malfunctioning - making calls on their own, and failing to hang up the call when we hung up - and removed the overage charges and replaced the phones. So far so good (except for the time and hassle it took to get it fixed.
Our last bill had a similar pattern of 1 minute calls one after the other - calls wouldn't go through on first several tries - and a number of very long calls - well outside the parameters of our normal usage. I took my phone to the store - they confirmed that it was malfunctioning and replaced it. Admittedly I was not as careful this time to tell them exactly what to look for and document - and they, according to the man on the phone tonight - did not do a thorough investigation. As a result of that, and I suspect a policy that they cannot admit such mistakes, they offered to eliminate the overage ONLY if we switched to a higher rate plan - at 30$ a month more, it is just an installment plan on the disputed charges. I was told that they took the overage charges off the prior time "as a courtesy" and would not do it again. Really, since when is honest billing a "courtesy?" If the phone, which they provide and for which we pay insurance, malfunctions, how is that my fault?
They are perfectly willing to bill for time that is clearly recorded in error. We have been unhappy with the service for some time (calls that won't go through, incoming calls that don't ring through, failure to notify us of messages that are waiting for two days. Dropped calls etc.) After another multiple hour round of going through the standard "customer care" runaround script for over two hours we are done with this company. And you should be too.
We will be changing phone companies ASAP.
This report was posted on Ripoff Report on 06/01/2012 08:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/internet/Sprint-Nextel-Will-not-correct-overage-charge-resulting-from-a-faulty-phone-Internet-891869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.