Sprint Ripoff artists and liars , Internet

I had decided to go with Sprint Wireless as they seemed like a good deal for the family plan I wanted. I couldn't have been more mistaken if I had tried. After receiving a phone that literally heated up so much it burned my hand, I was directed to order support to return the phone. That in and of itself was a 2 week battle with them. When finally they agreed to send me a new phone the lady I was speaking to lied to me no less than 6 times stating that the new device she was sending (the LG Optimus S) was just as good as the phone I was sending in (the LG Viper LTE4G). I was also told if there were any issues with the new phone that I had 14 days to return it from the day I received it. Another lie. After spending 4 hours being tossed around from one supervisor to the next I was informed that regardless of the statements made by their representative, they would not be honoring them nor sending me out a phone that was either the same model or comparable to the original phone I had ordered. It seems to me that Sprint should be liable for the recorded statements that it's representatives state. Do not go with Sprint if you want a good experience. There are plenty of other companies out there that will not lie to you and rip you off for fun.