• Report: #677788

Complaint Review: Sprint

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  • Submitted: Sun, January 02, 2011
  • Updated: Mon, January 03, 2011

  • Reported By: tracie — ladson South Carolina United States of America
Sprint
PO Box 3827, Englewood Colorado 80155 Internet United States of America

Sprint Sprint mobil service Sprint is a cheat and won't correct their errors Internet

*Consumer Suggestion: Learning the difference between a genuine Sprint Store, and an "Authorized Retailer"

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In June 2010 i signed up for Sprint service at the N Charleston Mall Sprint kiosk. i agreed to a 2 yr contract with 30 days to return everything without penalty and agreed upon a phone they reccommended that had a $100 mail in rebate that i could get back after the 30 days had passed. i had issues with the phone from the start and it took 3 days of going to the same kiosk to finally get them to change it to another phone. within another week or so i realized that this phone didn't work any better and began to believe that they were giving out refurbished phones at this 'special' price of the mail in rebate. by the time i had my second phone i realized i was about to be stuck in the contract but wasn't still happy with my phone so i texted brandon and told me i was bringing the phone back and cancelling the contract. he said taht was fine and i asked him if i could come the next day (day 29) because i didn't feel well and he said i was still within my time frame.

when i went in the next day the manager of the store said it was too late and that my contract was official that day and i couldn't get out without paying the $200 cancellation fee. he said that because i was having problems with the phone i could still take it back to the other store where they could exchange it for another and that's what i did the next day where the store employees informed me that i''d been scammed because i could actually still have returned the phone the day before but they were lying to me becauseu they wanted the commission. there was a big argument and emails were sent and managers notified so there should be a record of this somewhere (besides the emails i have). i was then adviced to email a regional manager, who did not respond to my email nor my phone call. I have records of having sent this email back in august. and the conclusion i came to was taht i was stuck with the company until i could get my rebate. i was on the 3rd or 4th phone and planning on returning that phone the next day because of defects when i dropped and cracked the screen. well i was stuck with that phone after that.

Store attendands said they are willing to speak on my behalf but hwen i called the Sprint customer service line directly today because they wouldn't send me an itomized bill and were threatening to send my bill to a collection agency they finally told me after 3 hours on the phone and 12 different people that they would not waive any of the fees and as far as they're concerned that i have had no problems with Sprint because there is nothing in their main system about the situation and that there must not have been any big problems or else i would have called them directly when the store didn't help me. i explained to them that i had no reason to think that they could or would help me any better than the store because the people at the store seemed to do everything they could.

I was prepared to have to pay the $200 cancellation fee but even though they should ethically forgive me of all debt except for usage charges they are now saying that they will not reibmurse me the $100 rebait that i earned after i had the phone for the 30 days and then the additional 6-8 weeks taht were required for the phone to be active while the reimbursment should have been rightfully distributed. It took them 3 weeks to send me something saying that the reimbursment was being processed but only 3 days to tell me that it was cancelled because the account was innactive at the time. Of course that was when i finally had it up to here with Sprint and moved to another carrier.


This report was posted on Ripoff Report on 01/02/2011 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/internet/Sprint-Sprint-mobil-service-Sprint-is-a-cheat-and-wont-correct-their-errors-Internet-677788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Suggestion

Learning the difference between a genuine Sprint Store, and an "Authorized Retailer"

AUTHOR: Steve - (U.S.A.)

The store you went to was obviously only an "Authorized Retailer" instead of a geniune "Sprint Store", and that is where your problems began.

NEVER deal with an "authorized retailer". You can use them to get info and look at phones, but never sign a contract with one. Always go toa genuine Sprint Store or Sprint Online.

This type of problem is common with "authorized retailer" locations, as these businesses often pay their people minimum wage, and starve them so they are DESPERATE to get your commission, and will get it any way they can.

You should not have called first and given them a heads up. You should have just showed up with your phone and asked for the return and cancel.

Then if they refused, you would simply stand there and demand your rights even if they have to call security, or the police. Either way you would have either gotten it done, or had documentation that you were there and made the attempt. Then you would have had the documentation you needed to deal with Sprint.

You should have also called Sprint Corporate/Customer service right from your phone while standing in the store in front of the rep that was lying to you. That works well too.

Bottom line is, when you are right, always stand your ground. Lesson learned.

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