• Report: #1046862

Complaint Review: Sprint

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  • Submitted: Sun, April 28, 2013
  • Updated: Mon, April 29, 2013

  • Reported By: carla — boise Idaho
Sprint
Internet United States of America

Sprint sprint 14 day return policy Internet

*Author of original report: Not a rebuttal but adding to a thickening plot!

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It's simple. I cancelled and returned my phone within the first week. Was told there would be no charges because I was well within the 14 day return period. Got a bill a month later. Surprise they were billing me as if I had an active account.$100+ for a few days use.
Of course I called immediatly. Only ti once again be assured it would be rectified by the next cycle. Then I got another bill. Once again I called. Once again I was told not to worry and it would be fixed. Just got another statement yesterday threatening collection status. So yeah nice guys...the whole reason I cancelled was poor reception. I am going to let it go to collections then gleefully sue them for all kibds of violations under fdcpa. Bring it on.

This report was posted on Ripoff Report on 04/28/2013 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/internet/Sprint-sprint-14-day-return-policy-Internet-1046862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Not a rebuttal but adding to a thickening plot!

AUTHOR: carla - ()

So after being sent to their escalation dept, things only got worse. Now they are claiming I didn't return my handset! Even though Amazon already credited my credit card for the returned handset. I also have a Ups confirmation and receipt of the return! Lucky for me I am married to an Attorney who always has me keep meticulous records for just such an occassion!

I just find it highly ironic that my issue was about billing for services I never used and now suddenly on May 1, Almost 2 months after I returned the phone and cancelled there rep decided to charge me for not returning my handset. Seems like an intentional act to cause me more dustress.

I contacted The ceo amongst numerous other upper management once I realized the snow job I was being given. I imagine sometime this year it may get resolved!

Carla

 

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