- Report: #1138526
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
Sprint Contract termination false promises Nationwide
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I have been trying to terminate my services with Sprint since September 2013 (this report was written april 2014). They had no record of my first attempt at cancelation. I was told by Sprint represtatives that because the phones are used in the Zip code 98251, that this is a known troubled spot and termination could be done with no problem. I got a Collection letter in December, because the phones were never turned off. Since I could not prove I called to cancel service, I paid off the bill (this was a losing battle) with the agreement the phones were to be shut off with no termination fee.
I got a bill in January, not only was the contract not cancelled, but there was a reconnection fee, I thought the changes had no made it on the bill yet. I got another bill in February, still no change, with more fee's. I called Sprint, got a reversal on the charges, with a promise the service was cancelled.
I got another Bill in March. Indeed some of the charges were gone, but not all, plus New charges. I called Sprint, and escalated to a manger. I got confirmation from him, the phones would be turned off, that he put them on the seasonal stoppage so it would be immediate (which was reversed 3 days later), and the plan had been removed from the phones. He agreed that the phones were in an area that had bad coverage and there would be no ETF. All charges were removed, there would be 0 owed going forward.
I got another bill in April. The phones, were still on, and now a whole new billing cycle, and not all of the charges previously were removed, but some were. So I called in again (every time you call in you have to start the story over from the beginning, every time you are transferred you have to start the story over from the beginning). I get the first three people I talk to to agree the location is a known bad coverage area. Then.. I get to a supervisor.. he says, no, the overage is fine (I looked on thier site, it offers 1 bar and 3 g data only, useless, dropped calls, unusable download speeds) and I owe everything currently on the bill, all charges incurred since February, but he would remove anyhing before February. because I said maybe I would like to talk about a refund going back to September, because obviously, they can't seem to figure out how to properly document a call, well, that has been the main concern for every person I have talked to since. The supervisor would not Give me his full name or any other identifying detail, and said an escalation manager would call me back with in the hour. I waited and hour and a half, and I called back. There was a note in my case that someone had called and left a message... on the wrong number. The previous guy intentionally put down the wrong call back number. I had a feeling that is what he did, because the conversation was so fishy to begin with.
So i go through the story again. I get transferred to a "manager", to go through the story again. His reaction, sorry, can't help you, you can;t get a refund back to September... at this point I am floored, I hadn't asked for this, at any point in my conversation with him, so obviously there were some notes, just not notes about being out of coverage or cancellation with no ETF. He was down right rude, and seemed like he had better things to do.. so i asked him what his title was.. he was an Account manager". My chin has bruises from hitting the floor so many times today. So of course, he will "escalate" me to a manager and they will "call me back" and to not call back if they don't call with in an hour, the managers are busy. really.. don't call back?!?!?
The phone has still not rang, and I have been searching the internet for stories like mine, and they are out there in the dozens. Sprint saying they will terminate with no ETF, then don't terminate, so you aquire fees, then after you have called back a few times, they tell you that was never said, it is not in the notes, and you owe them money. Because there is a pattern, this is a practice. This is a shady business practice. I am looking for a class action lawsuit based on these practices (not to mention, Sprint has been hit several times with lawsuits based on thier ETF's, and have put it into thier contracts that you can't sue them, you can go into arbitration, where they can tell you to pay the full amount). Sprint is a bad business, with a bad business model. There is enough bad press about them out there right now, that I will assume there is going to be a large amount of customers leaving sprint. I know I will advise everyone I come across to drop sprint (not sure if I know anyone on Sprint anymore).
This report was posted on Ripoff Report on 04/13/2014 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/nationwide/Sprint-Contract-termination-false-promises-Nationwide-1138526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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