- Report: #1172087
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Complaint Review: Sprint
Sprint Sprint's web of lies Carol Stream Nationwide
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I am customer of Sprint and have been for a couple of years now. I have never received the best service from Aprint but this year it seems to be exceptionally horrible and I am definitely reaching a breaking point. I was lied to 4 times In July, and another 5 or so times in August and then when I asked Sprint to do what I was told they would, I was made to believe I was an ***.
I spoke with Steven S in chat 737275042068791741 on 07/10 and was informed as a result of that conversation that
Steven S.: Credit of $129 has been applied on your bill. So, you can deduct this charges from $240 and pay the rest bill. Its $111
I spoke with Robin K on 07/11 in chat 737275048747010216 and was informed as a result of that conversation that
Robin K: I have checked that you were informed that the remaining due balance on your account is $111.00 and you can make the payment for $111.00.
I spoke with Paige S on 07/14 in chat 734741790420624024 and was informed as a result of that conversation that
Paige S.: Tiffany you can keep this chat transcript for confirmation and you will get this on your email address email@example.com and be assured that you will not experience any sort of issue. you will need to pay $110.00 .
I spoke with Alex K on 08/11 in chat 742060242284308538 and was informed as a result of that conversation that
Alex K.: As per the account details, there is a pending credit of $143.51.
I get online today and it says my account is past due for $130.00, which is the remainder of last month’s bill after I paid the 110.00. Imagine that! I speak with Crystal, a supervisor who disconnect on me after saying she was connecting me to a manager, because everyone at Sprint would rather lie and argue with the customer than help. Crystal basically tells me everything I was told before was a lie and that I owe this 130.00.
Then I speak with another individual who is trying to convince me that 240-110-130=130.00 and then after I explain several hundred times that there is no world where this math equation would make sense, he says a manager will call me back in 3 days.
Of course, 3 days later I have to call Sprint back. Then it finally seems I find someone who understands basic math and agrees to email me before my due date to confirm that the credit will finally be applied. Of course, it is now my due date and no credits have been applied to my account.
This is the second time I have had a billing issue with Sprint and of course they handled it with the same manner of lies and making their customer feel unappreciated and unintelligent as they always have. I am looking forward to taking advantage of T-Mobile's buyout program so I can get them out of my life for once and for all.
This report was posted on Ripoff Report on 08/25/2014 06:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/nationwide/Sprint-Sprints-web-of-lies-Carol-Stream-Nationwide-1172087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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