• Report: #791585

Complaint Review: Spyera

  • Submitted: Sun, October 23, 2011
  • Updated: Wed, January 23, 2013

  • Reported By: whicheng — Hong Kong Other Hong Kong
Spyera
Internet United States of America

Spyera Plimus No response on refund request Internet

*Consumer Comment: I've been ripped off! Stay way from this bogus company

*REBUTTAL Owner of company: Response from SPYERA

*UPDATE Employee: Plimus Response

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I purchased a softare from Spyera.com, which is in contract with Plimus on Oct 12 2011.  When I received the user manual and download information, i realized the software cannot be used as easiy as it described.  I sent an email to the support group asking for help.  I waited for a few days and still no response.  I then decided to get a full refund within the 10 days period.  I filed my first request on refund 5 days after my purchase.  Waited for another few days and filed my 2nd request.

Up till now, i have filed at least 3 requests on full refund but still have not heard anything from this company.  I have not used the software and didn't even get it activated.  I am totally disappointed with the service of this company and would like to get my money back ASAP.

This report was posted on Ripoff Report on 10/23/2011 11:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spyera/internet/Spyera-Plimus-No-response-on-refund-request-Internet-791585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I've been ripped off! Stay way from this bogus company

AUTHOR: angryspyerauser - ()

Not happy at all, software is a cheap version of a copy cat. I've mimed calling and calling and no answer it starea in their site 10 day money back refund well it's my 2nd day and I still haven't got a response via email or phone. I sent them 30 emails and left 10 voicemails asking for my more find of £128!! Anyone thinking of purchasing I advice you don't!!!!! 

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#2 REBUTTAL Owner of company

Response from SPYERA

AUTHOR: SPYERA - (Hong Kong)

Dear Customer,

My name is Mihat OGER, I am the owner of SPYERA company. I have just released this report. 

I am very sorry to hear about the difficulties you have faced about the refund process.

Please contact me directly on mihat [at] spyera.com

Please provide me your order ref number. I will check it immediately.

Best Regards...


    
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#3 UPDATE Employee

Plimus Response

AUTHOR: stephanie_plimus - (USA)

whicheng,

My name is Stephanie, and I am the product marketing manager at Plimus. Please contact me at skype id - stephaniek.plimus (or do a quick Google search "Stephanie plimus product marketing manager" and my email address comes up in the first result). I can't post it here it is against this site's rules. Please contact me with your spyera.com order information, so I can assist you with your refund request.
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