• Report: #1056060

Complaint Review: Square Trade Warranties

  • Submitted: Mon, June 03, 2013
  • Updated: Wed, June 05, 2013

  • Reported By: John M — Palm Harbor Florida
Square Trade Warranties
www.squaretrade.com Internet USA

Square Trade Warranties Refused to honor laptop warranty Internet

*Author of original report: Warranty Honored

*UPDATE Employee: Hey John

*UPDATE Employee: Hey There

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I recently sent in a laptop to Square Trade that was under warranty.  It had a bad area on the screen approximately 1/2 by 1 inchy that showes colors .  There was no visible damage on the outside or to the screen.  Today, one of their rip off artists called to tell me that the bscreen was cracked from underneath , that they had photos of it and they would not be covering repairs.  They never offered to send me the photos. 

I feel that they are scamming me and refusing to provide service when there is no visible damage to the computer.  It has never been dropped and was always kept in a padded case.  This is the second problem I have had with their service and it will be the last time they get my $$$.  If you are thinking about using them, run away!  Quickly!  Faster!

John in FL


This report was posted on Ripoff Report on 06/03/2013 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Square-Trade-Warranties/internet/Square-Trade-Warranties-Refused-to-honor-laptop-warranty-Internet-1056060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Warranty Honored

AUTHOR: John M - ()

Well, Square Trade finally did the right thing and honored my warranty.  Thanks to RipOff Report for helping me get it done.  They have refunded me the full price of the laptop.

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#2 UPDATE Employee

Hey John

AUTHOR: Tiffany U. - ()

Hey John,

We're so sorry to hear that you're not happy with us. This is certainly not the level of service that we aim for. If you could email me at tiffanyhelps(at)squaretrade.com, I'd love to look into this claim to see if there's anything I can do to turn this around.

Regards,
Tiffany U.,
SquareTrade

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#3 UPDATE Employee

Hey There

AUTHOR: Tiffany U. - ()

Hey there,

If you could email me at tiffanyhelps(at)squaretrade.com, I'd love to look into this claim to help.

Regards,
Tiffany U.,
SquareTrade

 

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