• Report: #1153272

Complaint Review: Square Trade Warranty

  • Submitted: Mon, June 09, 2014
  • Updated: Mon, June 09, 2014

  • Reported By: sky — Sacramento California
Square Trade Warranty
Internet USA

Square Trade Warranty Warranty ripoff, Sent me a bad phone and now refuses to warranty the phone. San Francisco California

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I purchased my phone and Square Trade warranty though Costco.  Being accident prone I broke four phones in just over a year.  When I broke the fourth phone I was told that my warranty benefits were now all used up.  I understand and was okay with that.

What I am not okay with is that Square Trade sent me a replacement phone that did not have a working camera.  I tried to get it replaced but was told my warranty was out and that I had the phone for more than 30 days and they could not help me any longer.

Why did I have the phone for 30 days before getting it warrantied?  Becasue when I tried to get it warrantied during my vacation I was told they could not find my account info and I would have to call back with my costco membership number to access my account.  When I called back a week after my vacation I was told that I had waited to long............

Square Trade replaces phones only with remanufactured units.  Now they are jerking me around and refusin gto replace the phone.  I have been promised call backs from supervisors multiple times and it never happens.  As I sit here and type I am waiting for a return call I was promised with-in two minutes.  Still waiting.

I will be taking this issue with with Costco Member Services as well as filing a small claims case, if no reason other than to make a point.


I will not be using Square Trade again and will stick with the warranty offered by my celluar company.


This report was posted on Ripoff Report on 06/09/2014 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Square-Trade-Warranty-/internet/Square-Trade-Warranty-Warranty-ripoff-Sent-me-a-bad-phone-and-now-refuses-to-warranty-th-1153272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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