- Report: #899415
Report - Rebuttal - Arbitrate
Complaint Review: Square
SquareInternet United States of America
Square Squareup SQUAREUP.COM IS A RIPOFF! EVERY CARD READER THEY MAIL OUT SHOULD COME WITH A BOTTLE OF XANAX TO DEAL WITH THE STRESS AND ANXIETY THAT COMES WITH IT! Internet
*REBUTTAL Owner of company: Same situation
*Consumer Comment: Get Your Own True Merchant Account
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Please refund your transaction, as you will not be paid out. If you are unsure of how to refund a payment, please see: https://help.squareup.com/customer/portal/articles/163698#online (we refund the fees also)
I apologize for this inconvenience, but our decision is final.
Moving forward, in order to avoid getting payments declined, we recommend keeping your transactions under $3,000. Please also note that it is against our User Agreement to split transactions (i.e. charging $5,000 twice instead of $10,000 once), as this will lead to a deactivation. Thanks,
Before I got this lovely response from them they had me fill out a lot of useless information about what I was doing to collect the money and send them pictures of the invoices. Not to mention they asked for access to my facebook page(for verification reasons). And now even after all this they are requesting more information from me! ...A copy of my business license or any other form of government issued certificates... After I've given them everything in the first place. My question is this... Why would I have to split transactions if there is no limit to swiped tranactions? And why don't they have a number for customer support? It's like pulling teeth trying to get a response through email from them because they aren't in any hurry at all!! Save yourself the stress, headache, and anxiety!!! DON'T USE SQUARE!! This mediocre company is RIPPING EVERYONE OFF!!!
This report was posted on Ripoff Report on 06/18/2012 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Square/internet/Square-Squareup-SQUAREUPCOM-IS-A-RIPOFF-EVERY-CARD-READER-THEY-MAIL-OUT-SHOULD-COME-WIT-899415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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